Senior Client Director

Location: City of Edinburgh

## Senior Client Director Apply locations:
UK Edinburgh time type:
Full time posted on:
Posted Todayjob requisition :
JR105489
** About Aptia
** Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.

With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.

Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best.

And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.

Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.
** Job requirements
** As Aptia continues to grow, we're looking for an experienced Client Director or Senior Client Director to join our UK Pensions business and play a pivotal role in strengthening some of our most important client relationships. This role will work across both consulting and administrative services.

This is a visible role for a commercially minded pensions professional who thrives on building trusted partnerships, driving growth, and delivering exceptional client outcomes.

You'll take ownership of a portfolio of key pension clients, acting as their strategic partner and primary point of contact. Working closely with operational, consulting and leadership teams, you'll ensure outstanding service delivery while identifying opportunities to expand relationships and create additional value.

Success in this role means becoming a trusted adviser to clients and trustees, influencing strategy, resolving complex challenges, and helping clients achieve their long-term objectives.

This is a hybrid role where you can align to any Aptia UK office.

What you’ll be doing :
* Leading and developing relationships across a portfolio of pension clients
* Acting as the senior client contact and trusted adviser for clients and trustees
* Driving client retention, satisfaction and long-term partnership growth
* Identifying and converting opportunities for additional services, projects and revenue growth
* Leading client review meetings and presenting service performance, insights and improvement plans
* Partnering with operational teams to ensure service excellence and delivery against SLAs and KPIs
* Managing escalations and resolving complex client issues effectively
* Supporting contract renewals, commercial negotiations and tender responses
* Monitoring portfolio performance, profitability and commercial outcomes
* Staying ahead of industry developments and regulatory change to provide informed guidance to clients.

Here’s what we’re looking for:

You'll bring a strong blend of pensions expertise, commercial awareness and relationship management experience.

We're particularly interested in candidates who have:
* Significant client relationship or account management experience within pensions – this could be within administration or consulting
* Strong knowledge of UK pension arrangements, including Defined Benefit (DB) and Defined Contribution (DC) schemes
* Experience managing complex client portfolios and delivering commercial objectives
* A track record of identifying and winning additional business opportunities
* The ability to communicate technical pension matters clearly to a wide range of stakeholders
* Excellent presentation, negotiation and…