Service Manager

Salary: Competitive, dependent on experience

Office

Location:

Positions in Glasgow, Edinburgh and Midlothian.

Qualification Requirement:
Minimum SVQ Level 4 in Health & Social Care

Call-In Homecare is a long-established and trusted care provider, delivering high-quality, person-centred support across Scotland. As the organisation continues to grow and secure new opportunities, we are investing in our leadership team and seeking experienced, motivated Service Managers to support our expansion while maintaining exceptional standards of care.

As a Service Manager, you will play a key role in leading your local branch, ensuring safe, effective and compassionate care delivery. You'll oversee daily operations, support staff, maintain compliance and build strong relationships with clients, families and external partners.

Key responsibilities include:

Service leadership - managing day-to-day operations and ensuring high-quality care delivery

Staff supervision - supporting, developing and mentoring care teams

Compliance management - ensuring all regulatory, contractual and organisational standards are met

Client relationship building - maintaining excellent communication with clients and families

Scheduling oversight - ensuring rotas are efficient, fair and meet service needs

Incident and risk management - responding to concerns and ensuring safe practice

Partnership working - liaising with local authorities, health professionals and commissioning teams

You will be a confident, organised and compassionate leader with a strong understanding of care operations.

Minimum SVQ Level 4 in Health & Social Care (or equivalent)

Proven experience in a care management or senior supervisory role

Strong knowledge of care regulations, compliance and quality standards

Excellent communication and people‑management skills

Ability to work full-time in our Glasgow, Edinburgh or Midlothian offices

A proactive, solutions‑focused approach and commitment to delivering outstanding care

A stable, growing organisation with new contracts and long-term opportunities

Supportive leadership and a positive, collaborative team culture

Opportunities for professional development and progression

The chance to shape services and make a meaningful impact in your local community