Senior Operations Manager; Census

Description

Do you want to shape the delivery of Scotlands Census enabling governments and other public bodies to plan the services we all rely on and telling the story of Scotlands people for generations to come If so this post could be for you.

We are the trusted producer of Scotlands population statistics including taking the Census of Scotlands population every 10 years. The next Census is in 2031 and will be delivered in partnership with the Office for National Statistics (ONS) and Northern Ireland Statistics & Research Agency (NISRA). This is one of the largest digital programmes delivered in Scotland gathering data from every household across a population of c.5.7m.

As part of a large and complex programme of work you will lead the operational readiness workforce capability and delivery planning required to support Scotlands Census 2031.

This post will report into the C2 Head of Census Operational Design. The exact make up of your team is to be determined and will likely consist of a mix of B3 and B2 team members. You will also work alongside statistical design colleagues to develop the census statistical design and ultimate aim of producing high quality statistics that meet data user addition you will work with IT and Programme colleagues and a range of stakeholders in ONS and NISRA during the design build test delivery and live operation.

The operation includes a large field force of enumerators who follow up non responding houses.

You should note that Scotlands Census is a time limited project which will run until 2032 depending on the role. Staff who are on permanent contracts will remain with NRS after this time whilst a new suitable role is found. Please contact the line manager named in this advert if you have any further questions

Responsibilities

• Line management and day to day responsibility for a team of staff to design build test and deliver a credible responsive and professional service
• Lead and develop teams responsible for operational readiness workforce capability and operational delivery.
• Own operational planning and readiness activities for one or more census operational work streams including field force contact centre logistics and fulfilment management information household enumeration or communal establishment operations.
• Develop operational processes standard operating procedures escalation routes and performance frameworks that enable successful delivery of census services.
• Lead workforce planning recruitment training and capability development activities required to support large-scale census operations.
• Ensure operational requirements are represented throughout service design build and testing activities providing operational insight and expertise to Product Managers and delivery teams.
• Lead operational testing rehearsals and readiness reviews to ensure services are prepared for live operation.
• Monitor operational performance through management information and analytics identifying opportunities for continuous improvement.
• Manage operational risks incidents and issues ensuring appropriate escalation and resolution.
• Build strong working relationships with colleagues across NRS ONS NISRA suppliers and partner organisations to support successful delivery of shared services.
• Set direction lead and develop inclusive teams that deliver high-quality operational outcomes and excellent service performance.
• Ensure resources are deployed effectively and efficiently to deliver operational objectives in a complex and changing environment.

Success profile

Success profiles are specific to each job and they include the mix of behaviours experience and technical criteria (if applicable) that candidates will be assessed on.

Technical / Professional Skills:

You can find out more about the skills required here: ODP Competency Framework

Experience

• Demonstrable experience of leading complex operational delivery operational readiness workforce planning or service implementation in a large-scale public-facing operation.
• Experience of managing operational…