Senior Service Manager

Post: Senior Service Manager
Location: Edinburgh & Lothians
Salary: £37,133.50 per annum
Hours: Full time, 35 hours per week
Contract: Permanent
Closing date: 14th September 2026

We welcome and encourage job applications from people of all backgrounds.

If you consider yourself to have a disability, please complete the relevant section within the application pack to inform us of any arrangements that we may make to the interview process.

We reserve the right to close this advert earlier or later than stated, so please don’t delay your application to avoid any disappointment.

Change Mental Health is looking for an experienced Senior Service Manager to oversee the delivery, quality and development of our community mental health services across our Central services (Edinburgh , Fife and Tayside ).

This is a senior operational leadership role with responsibility for multiple Hub and Outreach services, combining service oversight, people leadership, quality assurance, performance management and strategic development.

You’ll lead the safe and effective delivery of services across the region, ensuring high standards of person-centred support, strong safeguarding and health and safety processes, and consistent quality across teams.

You’ll oversee budgets, contracts, KPIs and service performance, lead audits and service reviews, and use data, feedback and outcomes to demonstrate impact and drive improvement.

Working closely with the Head of Service, you’ll also contribute to strategic planning, service development, funding opportunities and partnership working, deputising where required and helping shape the future direction of services.

We are committed to exploring flexible working opportunities which benefit the individual and the charity and are a ‘Happy to Talk Flexible’ employer. Hours are typically worked Monday to Friday between 9am and 5pm, although occasional evening and weekend working may be required. The role may also participate in an on-call rota.

If you are passionate about enabling Change Mental Health to deliver a valuable service to the Scottish community and feel your profile matches this role’s criteria, then we want to hear from you!

• Professional development including funded opportunities.
• A 35-hour working week, enhanced sick pay & season ticket loan.
• A great work life balance with flexible and blended working environment.
• 24/7 access to an award-winning Employee Assistance Programme providing free legal, financial and medical advice as well as support with life’s challenges.
• Enhanced sick pay and leave entitlements