Repairs & Voids Coordinator

Repairs & Voids Coordinator
With a strong legacy spanning over 40 years, Hanover has been committed to providing safe, secure, and high-quality housing solutions across Scotland. Our mission is simple – to empower our residents to lead independent, fulfilling lives.

As we embrace a period of exciting organisational transformation, we’re looking for a dedicated and motivated Repairs & Voids Coordinator to join our team. If you have a solid background in housing or care and are passionate about delivering exceptional service, this is your chance to make a real difference.

As the Repairs & Voids Coordinator, you’ll oversee the day-to-day management of reactive repairs and voids, ensuring services are delivered efficiently, effectively, and with a strong focus on customer satisfaction. You'll also monitor key performance indicators, develop your team, and play a pivotal role in continuous service improvement.

• Support delivery of Hanover’s strategic Asset Management objectives.
• Provide a proactive and efficient service for reactive repairs and voids, ensuring service targets and customer expectations are consistently met.
• Oversee and monitor processes to reduce variations and maintain robust budget control, including accurate recording of works and seeking technical advice where necessary.
• Maintain up-to-date data and produce KPI reports; work collaboratively to identify and implement improvements.
• Analyse customer feedback to identify opportunities for service enhancement.
• Lead, coach, and develop the Repairs Team to deliver high-quality, customer-focused services aligned with future organisational needs.
• Monitor contractor performance and address any issues in partnership with the Repairs and Customer Safety Manager.
• Coordinate with colleagues to meet void turnaround targets.
• Manage complex repair or void jobs and escalation high-value or technically demanding work appropriately.
• Handle complaints with professionalism, driving improvements to reduce future issues.
• Assist with budget monitoring and promptly raise any concerns with your line manager.
• Approve payments and contractor variations, ensuring compliance with financial procedures.
• Manage recharge processes for repairs and voids, ensuring timely communication with all stakeholders.
• Work with the Repairs and Customer Safety Manager to shape and enforce policies and procedures.
• Conduct contractor checks to ensure compliance with onboarding, insurance, and health & safety standards.
• Lead formal processes involving direct reports, including investigations, hearings, and appeals, ensuring fair and confidential handling aligned with best practice and HR policy.

In return, you’ll enjoy a supportive, flexible, and inclusive working environment along with a comprehensive benefits package, including:

• Competitive salary and pension options
• Generous annual leave entitlement
• Health cash plan
• Access to Hanover Perks platform – includes 24/7 GP helpline, high street & fuel discounts
• Flexible hybrid working options
• Option to purchase additional leave
• Commitment to learning and development
• Employee counselling service
• Family-friendly policies
• Cycle to Work Scheme
• Technology scheme
• Strong employee protection and wellbeing protocols

At
Hanover
, we celebrate and value the contributions of our people. We foster a collaborative and inclusive workplace culture where every employee feels supported and respected. With guidance from experienced managers and a commitment to your growth, we’re here to help you take your career to the next level.

Hanover is an equal opportunities and disability confident employer.

Hanover (Scotland) Housing Association Ltd

Location:

Edinburgh / Glasgow / Hybrid
Salary Range: £47,668 – £50,051 per annum
(Probation rate applies – full salary payable upon successful completion of probation)

Hours:

35 hours per week