Senior Service Manager

Change Mental Health is looking for an experienced Senior Service Manager to oversee the delivery, quality and development of our community mental health services across Central Services. This is a senior operational leadership role with responsibility for multiple Hub and Outreach services, combining service oversight, people leadership, quality assurance, performance management and strategic development.

You’ll lead the safe and effective delivery of services across the region, ensuring high standards of person-centred support, strong safeguarding and health and safety processes, and consistent quality across teams. You’ll oversee budgets, contracts, KPIs and service performance, lead audits and service reviews, and use data, feedback and outcomes to demonstrate impact and drive improvement. Working closely with the Head of Service, you’ll also contribute to strategic planning, service development, funding opportunities and partnership working, deputising where required and helping shape the future direction of services.

• Significant experience leading, managing and developing teams delivering high-quality support.
• Excellent knowledge of Scottish health and social care policy, including safeguarding, risk management and Care Inspectorate requirements.
• Experience managing service budgets, contracts, performance and KPIs.
• Experience developing and implementing operational policies, procedures and quality systems.
• Strong stakeholder management and partnership-working skills.
• Strong analytical skills, with experience interpreting and presenting service and outcome data.
• SVQ Level 4 Social Services and Healthcare (Adults) or willingness to work towards this if required.
• Appropriate qualification for Care Inspectorate Registered Manager requirements, or willingness to work towards this if required.
• Willingness to travel across service locations.

• Experience working within and delivering a regulated service, including acting as a regulated supervisor.

• 37 days’ annual leave (pro rata)
• Two paid Mental Wellbeing Days
• Enhanced sick pay and leave entitlements
• Professional development, including funded opportunities
• 24/7 Employee Assistance Programme
• Cycle to Work Scheme
• Blue Light Card eligibility
• Support for flexible working and work-life balance

Hours are typically worked Monday to Friday between 9am and 5pm, although occasional evening and weekend working may be required. The role may also participate in an on-call rota.