Assistant Branch Manager
Listed on 2026-09-13
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Management
Operations Management, Business Administration
Assistant Travel Agency Manager Edinburgh (outskirts)
Salary - £28,000 - £30,000 DOE + bonus and benefits
Mon-Fri (with 1 in 5 Saturdays 9am-12pm and time off in lieu)
We're looking for a motivated, commercially minded Assistant Manager to join a successful independent travel agency. This is a hands-on role where you'll support the day-to-day running of the branch, lead from the front with sales and help the team deliver an exceptional service to every customer.
The Role as an Assistant Manager:- Assisting the Manager with the smooth day-to-day running of the agency
- Helping to deliver and achieve KPIs and sales targets
- Being proactive in driving sales performance across the team
- Leading by example, selling a wide range of holidays and travel products
- Motivating and supporting team members to maximise every sales opportunity
- Overseeing and assisting with the management of group sales and associated policies
- Supporting the training, coaching and ongoing development of team members
- Handling customer queries and escalations professionally
- Supporting rotas, workloads and general branch administration
- Ensuring company procedures and industry regulations are followed
- Proofing marketing projects and promotional material, ensuring accuracy and excellent attention to detail
- Supporting the Manager with new initiatives, promotions and opportunities to grow the business
- Stepping up to oversee the agency in the Manager's absence
- Has previous travel sales experience, ideally within a retail or independent travel agency environment
- Is a confident salesperson who enjoys leading from the front
- Has supervisory, senior consultant or management experience - or is ready to take that next step
- Is commercially aware and comfortable working towards KPIs and targets
- Can motivate, coach and support others
- Has excellent customer service and communication skills
- Is organised, proactive and able to juggle different priorities
- Has strong attention to detail, particularly when checking documentation and marketing material
- Enjoys being part of a close-knit, successful team
This is a fantastic opportunity to join a successful independent travel business where you'll have the chance to make a genuine impact. You'll enjoy plenty of variety, responsibility and the opportunity to develop your management career while still doing what you love - selling amazing holidays!
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