Compliance Co-ordinator John Cotton Centre, Sunnyside

Welcome to DJ Alexander, where we know Scotland inside out. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to cover Edinburgh, Glasgow, St. Andrews, and Aberdeen with over 300 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.

Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Compliance Co-ordinator. This is a full-time, permanent position located in Edinburgh City Centre. You'll enjoy a standard workweek of 35 hours, Monday to Friday from 9am to 5pm. The salary is £23,500pa

• Instructing, chasing and updating safety record data to ensure the rental properties remain compliant with current regulations.
• To ensure Landlord and Tenants understand legal responsibilities for compliance when managing the day-to-day requests to be clear to customers around their responsibilities for access to the property.
• Managing the day-to-day mailboxes and contact of Landlords, Tenants and Contractors in a timely manner to ensure communication lines are followed and recorded.
• Working with contractors to ensure work is instructed, booked in, and carried out in a timely manner and to the correct standard to maintain a good working relationship.
• Instructing any relevant maintenance issues as necessary for compliance
• Deliver a high standard of customer service and accuracy of data reporting.
• Work with other Departments to assist with the start-up, continuous and off boarding of properties to ensure the properties are and remain legally compliant.
• Working with the team, senior coordinators, and team leader to ensure KPIs are achieved and elevate any issues when appropriate.

• Previous property/letting industry/Contractors experience is desired but not essential.
  * Full training will be provided along with ongoing coaching where required.
• Excellent attention to detail to ensure all safety Certificate remains compliant.
• Great verbal and nonverbal communication skills.
• Ability to delegate.
• Strong customer service skills to handle difficult situations.
• Good organisational skills with a problem-solving
• Good communication/negotiation skills and very competent in resolving conflict and potential disputes.
• Confident at relaying information.
• Problem solving attitude.
• Ability to prioritise and multi-task.
• Ability to remain calm under pressure in a fast-paced environment.
• Good IT skills including MS Office Suite experience in Reapit and Fixflo is desired but not essential.
• Legal Right to Work in the UK

• Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
• Our Employee Assistance Programme offers free counselling support sessions.
• Get the latest gadgets and appliances with our Smart Tech Scheme.
• We're committed to reducing our carbon footprint with our Cycle2
  
  Work Scheme.
• We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
• You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
• Celebrate your loyalty with special days and celebrations for length of service.
• Planning for retirement? We've got you covered with…