Service Manager

Services Manager

Location:
Edinburgh
Salary:
Upwards of £36,000 per annum
Contract:
The organisation is initially seeking an interim appointment; however, applications from candidates seeking a permanent position are equally welcomed and will be fully considered.

We are recruiting for an experienced and motivated Services Manager to join a well-established, values-led social care provider supporting people with learning disabilities to live full, independent and meaningful lives within their local communities.

The organisation is initially seeking an experienced interim Services Manager. However, they are also very open to appointing the right candidate on a permanent basis, and applications are actively welcomed from experienced professionals seeking either an interim or long-term opportunity.

This is a key leadership position with responsibility for the overall management and delivery of service provision across the Edinburgh area. The successful candidate will provide strong operational and practice leadership, ensuring service delivery is appropriately resourced, compliant, person-centred and consistently delivered to a high standard.

Working closely with senior management and external stakeholders, the Services Manager will lead and support a team of Team Facilitators, ensuring effective service delivery and promoting a culture of inclusion, independence and high-quality personalised support.

• Provide overall operational and practice leadership across the designated service delivery area.
• Act as the Registered Manager for the relevant service area where required, ensuring compliance with Care Inspectorate and SSSC requirements.
• Lead, manage and support a team of Team Facilitators, providing regular supervision, guidance, performance management and development.
• Ensure service delivery is appropriately staffed, resourced, trained and equipped to deliver safe, effective and high-quality support.
• Oversee the delivery of personalised, person-centred and self-directed support, ensuring people are actively involved in decisions regarding their own lives and support.
• Monitor quality and performance through audits, quality assurance activity and stakeholder feedback.
• Identify and manage service risks, implementing appropriate action plans and escalating concerns through internal and external regulatory channels where necessary.
• Ensure appropriate policies, procedures, support plans, risk assessments and documentation are in place and maintained.
• Support Team Facilitators to develop effective and autonomous support teams.
• Oversee local training and development plans, ensuring mandatory and individual-specific training requirements are identified and completed.
• Manage staffing and resourcing requirements, including planned and emergency cover, absence management and other workforce issues.
• Work closely with HR and senior management to maintain positive employee relations and effective people management practices.
• Develop and maintain strong working relationships with families, local authorities, health professionals and other external stakeholders.
• Support the planning, development and continuous improvement of new and existing service provision.
• Oversee relevant budgets and Individual Service Funds, ensuring effective financial monitoring and appropriate use of resources.
• Ensure service delivery operates in line with relevant legislation, regulatory frameworks, Health and Social Care Standards, SSSC Codes of Practice and internal policies.
• Promote a proactive approach to positive risk-taking and risk enablement while ensuring appropriate safeguards and assessments are in place.
• Represent the organisation at relevant external meetings, partnership forums and professional networks.
• Participate in on-call responsibilities where required.

To be successful in this role, you will be an experienced social care leader with a strong background in managing and developing high-quality support.

You will have experience of leading teams within a social care environment and will be confident managing operational challenges, staffing requirements, quality standards and service risk.

You will also have a strong understanding of personalised support and Self-Directed Support and will be passionate about ensuring people are supported to live independently and participate fully within their communities.

• Minimum SVQ Level 4 qualification or an equivalent qualification suitable for registration with the…