Cash Team Manager

As Cash Team Manager, you’ll lead the day-to-day management of our banking and cash activities, making sure customer payments are allocated accurately, bank accounts are reconciled, and system compliance requirements are maintained.

You’ll oversee daily cash balances, support month-end reporting, and manage the Direct Debit collection process for customer payments. Working closely with a Finance Analyst, you’ll help ensure accurate cash flow reporting for the Executive Leadership Team and Board, with balances correctly categorised and reconciled.

You'll also lead a team of four Cash Assistants, supporting them to manage customer receipts, resolve payment queries, reconcile complex customer accounts, and respond to customer queries through our CRM system. A key part of the role will be managing workloads, reducing unallocated receipts, supporting SLA performance, and working with colleagues across the business to improve and automate our cash allocation processes.

We’re looking for someone with strong experience in cash management, banking, reconciliations, or a similar finance environment. You’ll be confident working with financial systems, customer account information, and reporting tools, with a keen eye for accuracy and detail.

You’ll be comfortable leading a team, managing priorities, and supporting colleagues to deliver a high-quality service. You’ll also be confident using data and dashboard reporting to monitor workloads, identify backlogs, and keep key stakeholders updated.

The ideal candidate will be proactive, organised, and customer-focused, with the ability to resolve complex queries and work collaboratively across teams. You’ll enjoy improving processes, finding better ways of working, and helping your team deliver accurate, efficient outcomes for customers and the wider business.

You’ll be a key team player in one of the largest water retailers in the UK, with lots of benefits and the chance to grow your career.

• Salary up to £45,000 plus bonus up to 20%
• Attractive pension plan
• Hybrid working (3 days in office, 2 days at home)
• 31 days annual leave and six bank holidays
• Subsidised staff restaurant and free gym membership
• Employee discounts
• Salary sacrifice schemes including electric vehicles and cycle to work

We’re passionate about providing a great place to work, where our colleagues feel trusted, valued, supported and empowered, whatever their background or role. And we’re committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. In everything we do, we’re driven to make a positive difference, and always strive to do the right thing by our customers, our people, our local communities and the environment.

Life at Business Stream is fast-paced and exciting, where no two days are the same.

Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With over 17 years’ experience of operating in a competitive water market – longer than any other retailer – we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh and employing around 350 people, we provide a range of services including metering and billing, water efficiency support and, water and waste water management solutions.

If you consider yourself to have a disability, we encourage you to disclose that as part of your application. That means we can provide the necessary support and use your unique talents effectively.

Contact name:
Recruitment Team

Email: re