Payroll Assistant; frontline Services

Position Overview

This post is a 15 Month Fixed Term / Secondment position

As per the Fixed Term Contacts Policy - Where individuals with continuous service within the NHS apply for fixed-term contract roles, PSD Scotland reserves the right to refuse any such appointment.

Candidates applying on a secondment basis must secure prior agreement from their current manager before applying for this vacancy. Please refer to Once for Scotland Secondment Policy for further information.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

On 1 April 2026, NHS National Services Scotland (NSS) and NHS Education for Scotland (NES) became one national organisation, focused on continuity today and a stronger, more connected service for tomorrow.

As part of this transformation, NSS and NES have joined to form a new organisation:
Public Services Delivery Scotland (PSD Scotland). This new organisation will play a pivotal role in supporting the renewal and ensuring the long-term sustainability of health and care services across Scotland.

PSD Scotland unites expertise from NES and NSS in a way that will allow us to accelerate national programmes to support the NHS to deliver better care, now and in the future.

We support staff with education and training, provide the tools and data that improve services, and run vital national functions such as procurement, logistics and blood, tissue and cell services.

PSD Scotland Payroll Services has been granted the Chartered Institute of Payroll Professionals Payroll Assurance Scheme accreditation.

PSD Scotland Payroll Services provides a fully managed payroll service to NHS Lothian, NHS Forth Valley and Strathcarron Hospice, NHS Fife, PSD Scotland, NHS Public Health Scotland, NHS Healthcare Improvement Scotland, Scottish Ambulance Service and NHS Dumfries and Galloway.

PSD Scotland Payroll services are responsible for a total pay bill of in excess £2.8 Billion for ~90,000 Employees and manages the delivery of payroll services to 8 health boards on a shared service basis. There are ~100 staff in PSD Scotland Payroll Services.

The role of the Department is to ensure that, from recruitment to retirement, all employees are paid both timeously and accurately in conjunction with their contracts of employment and Terms and Conditions of Service. The department must also ensure that all boards are compliant with all aspects of Statutory legislation relating to Income Tax, National Insurance, Statutory absence payments (SSP, SMP, etc), NHS Scotland Pension Scheme etc.

Payroll Assistants (Frontline Services) are the first point of contact for staff, managers and external organisations with the Payroll department and will be responsible for the triaging and responding to queries.

We are looking for a candidate who has great customer service experience ideally in a payroll or finance environment. Whilst this is desirable a combination of great customer service experience and a willingness and ability to learn payroll is key to this role. You must have a good understanding of the General Data Protection Act as well as being able to evidence strong team working, communication and organisational skills.

Please see the Person Specification for further details.

PSD Scotland Payroll Services has office locations in Edinburgh, Kirkcaldy, Denny and Dumfries. We offer the opportunity for hybrid working.

Work pattern is Monday to Friday, 36 hours per week, with flexitime available.

It is a condition of this employment that you must live and remain a resident within the UK and have entitlement to work in the UK for the post in which you will be employed.

• pension scheme
• comprehensive range of work life balance policies
• occupational health services
• learning resource centres
• discounted leisure, financial and shopping benefits
• HR Benefits Brochure

Public Services Delivery Scotland is a national organisation and, as an anchor institution, it is our ambition to be a diverse and inclusive organisation where everyone feels welcome. We recognise that flexible working creates an inclusive workplace where employees can thrive and feel confident about their ability to balance their personal and…