Operations Supervisor; Schools

Salary - £30,117 per annum (£16.23 per hour)

Hours - Full-time, 35.75 hours per week

Contract - Fixed term (until 15th of May 2027)

Location - Schools across Edinburgh

Do you genuinely love people and instinctively know how to bring the best out in them? Do you have an inquisitive, analytical, and organised mind and love working in a fast-paced environment?

We have an amazing opportunity for you to join our team as an Operations Supervisor.

Working in our busy school facilities across Edinburgh, you will be responsible for running the shift, delivering great customer service, and looking after our staff and customers. Background in leisure operations is not essential, and we welcome applications from candidates with experience in hospitality, retail, or other customer service environments. You will need to be a strong swimmer and capable of achieving a lifeguard pool qualification.

Training will be provided if you do not already hold the qualification.

• Lead, train, and develop your team, setting a positive example and supporting safe, efficient, and professional performance that delivers excellent customer service.
• Oversee the smooth day‑to‑day operation of the venue, ensuring a seamless and positive experience for all customers.
• Engage with customers and resolve enquiries and complaints calmly and professionally to achieve high levels of member satisfaction.
• Ensure full compliance with health and safety requirements, risk assessments, and security regulations across all services and activities.

• A decisive, fair, and consistent approach to problem‑solving, with strong decision‑making skills and the ability to organise, prioritise, and develop practical solutions to complex issues.
• Clear and confident communication skills, with the ability to engage and build effective relationships with a wide range of internal and external stakeholders.
• Excellent customer service skills, with the ability to listen actively and manage challenging situations effectively.
• Proven leadership experience, with a genuine passion for motivating, engaging, and developing teams.

To ensure candidates are suitable for the Lifeguard Training Course, swim tests will be part of the assessment process.

• Generous holiday allowance (32 days, rising with service up to 40 days)
• Paid sick leave
• Company pension (with employee contributions matched up to 12%)
• Opportunities for training, career growth and development
• Free membership across all our centres with access to fitness classes, gyms, and swimming pools
• Cycle-to-work scheme
• Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more)

• Schools across Edinburgh - Full-time, 35.75 hours per week (Monday to Sunday, a mix of early and back shifts: earliest start 07:30 and latest finish 22:00. Working 2 weekends out of
  5).

Closing Date - Sunday, 8th of November

Assessment Date - Monday, 16th of November

Assessment Location - Wester Hailes High School

We are proud members of the Disability Confident Scheme. We encourage applications from people with disabilities and will offer support with reasonable adjustments where required. We are committed to offering an interview to applicants with disabilities who meet the minimum criteria for the job.

Registered Scottish Charity No: SC027450