Resolutions Team Leader

Salary range: £53,919 - £57,150 p.a. inc. London weighting

Contract:

Permanent

Hours of work: 36 hours per week

Location:

Civic centre and other locations from time to time

Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here.

The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us.

We are looking for an experienced and passionate leader to manage a frontline service and a team of officers supporting families and pregnant people facing homelessness. In this fast-paced and dynamic role, you will:

• Oversee a team delivering high-quality support to families, some of whom have complex needs
• Guide officers in assessing cases, identifying tailored housing solutions, and managing service user expectations
• Ensure compliance with homelessness legislation, leading on statutory decisions and prevention strategies
• Foster a flexible, person-centred approach, recognizing that every household’s needs are unique
• Lead, develop, and inspire your team, ensuring they have the skills and confidence to deliver exceptional outcomes

We are seeking a motivated and ambitious individual with:

• Comprehensive knowledge of homelessness legislation and case law
• Hands-on experience in preventing homelessness and making statutory decisions
• A strong understanding of prevention strategies and housing pathways
• Proven experience in leading and managing a successful team
• Excellent negotiation and problem-solving skills
• A people-focused approach, with a commitment to delivering an exceptional service

This is an excellent opportunity to step into a leadership role where your work will directly impact lives. If you are ready for a challenging yet highly rewarding career move, we want to hear from you.

We know people do their best work when they feel valued, supported and able to grow. At Brent, you will benefit from:

• 27 days' annual leave, rising with length of service, plus bank holidays
• Local Government Pension Scheme with generous employer contributions
• Hybrid and flexible working options available for most roles
• Supportive family-friendly policies, including carers’ leave, paternity leave and compassionate leave for eligible employees
• Health and wellbeing support, including eye test support and a 24/7 Employee Assistance Programme
• Financial wellbeing support, including education sessions, childcare deposit loans and season ticket loans
• Travel support, including affordable parking nearby, a Cycle to Work scheme and onsite facilities
• Learning and development opportunities to support your career
• Access to My Brent Rewards with exclusive discounts on shopping, travel, leisure and entertainment

Please note that employees must have successfully completed their probationary period before applying for this vacancy.

You will need to submit a supporting statement demonstrating how you meet the criteria outlined within the Application Guidance.

Applications from candidates who have applied for this role in the last 6 months will not be considered.

Brent Council values the diversity of its community and aims to have a workforce that reflects the people we serve. We welcome applications from all sections of…