Technical Service Manager

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Technical Service Manager Reporting into:
General Manager Direct Reports: N/A Division:
Property Management What this job involves:
The Technical Services Manager is responsible for the operational management and maintenance of all landlord mechanical, electrical, and smart building services, ensuring the highest standards of engineering performance, compliance, sustainability, and customer experience. Working as an integral part of the onsite Facilities Management team and reporting to the General Manager, the Technical Services Manager will lead the delivery of technical services across the property, ensuring building systems operate efficiently, safely, and in line with JLL and client standards.

The role will include day-to-day leadership of site-based engineering teams and technical service partners, with responsibility for driving performance, compliance, and continuous improvement across all technical operations. The role requires a proactive and commercially minded leader with strong technical expertise, capable of driving operational excellence, managing specialist contractors, supporting ESG objectives, and delivering best-in-class engineering services within a fast-paced and customer-focused environment.

Team Structure Reporting to the General Manager, the Technical Services Manager will work closely with the onsite Property and Facilities Management teams, specialist consultants, contractors, occupiers, client representatives and JLL engineerirng consultancy for guidance and Govenance. What your day to day would look like:
Client & Service Delivery Support delivery of the client's technical and operational objectives, ensuring engineering services are delivered to the highest standards Maintain strong working relationships with occupiers, contractors, consultants, and stakeholders to support customer satisfaction and operational excellence Deliver technical services in line with JLL engineering standards, site operating procedures, and client requirements Support sustainability and ESG initiatives, including energy optimisation and carbon reduction strategies Operations Management Ensure the effective management and maintenance of all mechanical, electrical, HVAC, BMS, EMS, and smart building systems Oversee comprehensive planned preventative maintenance programs, reactive works, and lifecycle activities, including the strategic preparation of engineering service charge budgets for maintenance and technical projects.

Execute lifecycle works initiatives to ensure robust operational resilience and optimal facility performance Monitor building performance and identify opportunities for continuous improvement, efficiency, and innovation Respond to emergency situations, troubleshoot operational issues, and provide technical problem-solving support Ensure all technical documentation, operating procedures, and asset information are maintained and up to date Contractor & Supplier Management Manage specialist contractors, consultants, and service partners to ensure compliance with agreed service levels and statutory obligations Monitor contractor performance, audit service delivery standards, and implement corrective actions…