Retail Corporate Affairs Communications Lead

Join us as a Retail Corporate Affairs Communications Lead

• Be the Corporate Affairs subject matter expert for the Retail Bank, helping promote and protect the bank’s reputation while building trusted relationships with senior stakeholder relationships
• You’ll lead the Retail Bank’s internal and external communications and public affairs, working closely with Group Corporate Affairs to deliver a joined-up, effective approach.
• Help shape strategic communications, influence decision-making and drive meaningful outcomes for colleagues, customers and the bank
• We're offering this role for a period on nine months

In this important role, you’ll support the Corporate Affairs Director for Retail Banking in defining and delivering the annual Corporate Affairs strategy. We’ll look to you to provide expert counsel on proactive communication opportunities, reputation management and reactive issues, helping make sure the business is effectively represented across both internal and external audiences.

Acting as a trusted adviser to senior stakeholders, you’ll represent Corporate Affairs across franchise leadership teams and work closely with Group External Communications, Group Public Policy and Group Internal Communications teams to deliver coordinated communications activity that support business priorities and protects the bank’s reputation.

You’ll be:

• Leading the development of briefings and communications materials for senior franchise stakeholders, securing alignment with enterprise messaging and strategic priorities
• Managing communications campaign requests from Retail stakeholders, agreeing prioritisation and coordinating resourcing across Group External Communications, Group Public Policy and Internal Communications teams
• Identifying reputational risks and opportunities as you work closely with business and functional partners to monitor developments and manage potential impacts
• Overseeing the delivery of Retail’s internal communications activity, partnering with Business Manager and Engagement Manager to maintain a consistent and effective communications rhythm
• Contributing to regular reporting and performance updates across both Retail Banking and Corporate Affairs, helping measure impact and demonstrate value
• Representing the voice of customers and colleagues by using internal and external insight to inform communications strategies and leadership discussions

We’re looking for someone with a strong track record in Corporate Affairs, including both external and internal communications and public affairs. You’ll bring a collaborative approach that enables you to work effectively across a complex organisation and build strong relationships with a broad range of stakeholders. You’ll also have a digital-first mindset, using data, insight and emerging technologies to shape communications activity and improve outcomes.

You’ll also demonstrate:

• Outstanding written and verbal communications skills, with the ability to develop compelling briefs, influence stakeholders and drive positive outcomes
• Strong interpersonal and stakeholder management skills, with experience engaging and influencing senior leaders
• The ability to identify and tell stories that resonate with both external and internal audiences
• A strong understanding of customers and how Corporate Affairs can support reputation, engagement and customer acquisition objectives
• Excellent organisational skills and attention to detail, with the ability to manage competing priorities in a fast-paced and evolving environment