Global Quality Manager; Mobile Water Solutions

With over 25 years of experience, NSI Mobile Water Solutions, part of Nijhuis Saur Industries (Saur Group), is a leading provider of temporary water and wastewater treatment services. We offer an alternative to fixed plants to help customers maintain continuity of supply to core operations and minimise downtime in a wide range situation 24/7, 365 days a year.

At NSI Mobile Water Solutions, we believe in “Professionalism, Communication, Teamwork, External Focus and Service Excellence”.

We are looking for a strategic and hands‑on Global Quality Manager to strengthen our Operations team.

The Global Quality Manager is responsible for defining, implementing, and sustaining a comprehensive global Quality Management System (QMS) for the Mobile Water Solutions business. The role focuses on transforming fragmented local practices into a standardised, scalable, and data‑driven framework, ensuring consistent ways of working across regions.

Beyond setting direction and governance, the role translates quality requirements into practical ways of working. Acting as the central authority on quality, it aligns the QMS with business strategy, operational realities of a rental‑based mobile water solutions business, NSI requirements, and applicable regulations and customer expectations.

This is not a purely governance‑based role. It actively contributes to writing documentation, facilitating problem‑solving discussions, managing claims, and shaping how processes are executed in the field. By leading working sessions, driving cross‑functional alignment on claims and process improvements, and monitoring performance, it ensures quality is embedded into daily operations—supporting operational reliability, continuous improvement, customer satisfaction, compliance, and sustainable growth.

This role is preferably based in Doetinchem (Netherlands), with flexibility across the Netherlands, the UK, or other locations for strong candidates. We offer a hybrid model with regular collaboration on‑site, especially during the initial phase.

Reporting directly to the Mobile Water Solutions European Operations Director, working closely with global stakeholders across Operations, HSE, and business functions.

• Design, develop, and deploy a robust and scalable QMS aligned with company processes, business strategy, NSI QMS requirements, and applicable local regulations and customer expectations.

• Act as the global owner and guardian of the QMS, ensuring ongoing effectiveness, consistency, and governance across regions and functions.

• Personally drive the definition and documentation of core quality and operational processes, working hands‑on with process owners to capture best practices and translate them into clear, usable standards.

• Drive global process harmonisation and standardisation to support efficiency, compliance, and scalability of the business.

• Define, monitor, and analyse quality‑related KPIs to assess process performance against company objectives and standards.

• Translate performance insights into concrete, actionable improvement initiatives, facilitating working sessions and improvement workshops with operational teams.

• Identify deviations, risks, and opportunities through data‑driven analysis and direct engagement with the business.

• Pilot corrective, preventive, and improvement actions, tracking their effectiveness and adjusting actions as needed to ensure sustainable results.

• Actively apply quality tools, lean methodologies, and structured problem‑solving techniques to improve service quality and operational performance.

• Active Lead and govern the customer claim management process, from intake to closure, ensuring timely handling, structured root‑cause analysis, and effective corrective and preventive actions.

• Actively chair or facilitate claim review and problem‑solving meetings, ensuring cross‑functional alignment and ownership of actions.

• Ensure learning from claims is systematically captured and translated into process improvements, standard…