More jobs:
Senior CX Quality Insights Lead
Job in
Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listed on 2026-08-08
Listing for:
Depop Limited - Nova
Full Time
position Listed on 2026-08-08
Job specializations:
-
Quality Assurance - QA/QC
QA Specialist - Analyst/Manager
Job Description & How to Apply Below
Depop is seeking a Senior Quality Insights Specialist to ensure accurate information and high-quality customer interactions by monitoring Zendesk and Cinder. You will synthesize QA scores, CSAT, and feedback to identify trends and drive improvements across CX and T&S teams.
Lead cross-functional initiatives, refine QA frameworks, and mentor the Quality Insights team. Hybrid work model with benefits expanding across health, wellbeing, and professional development.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×