General Manager

We're supporting a growing student living operator in the search for an exceptional General Manager to take ownership of one of their residential communities. This is a high-impact leadership role with responsibility for resident experience, operational performance, commercial outcomes, compliance, and site standards.

Leading a multidisciplinary onsite team, you'll drive occupancy, resident satisfaction, financial performance, and day-to-day operations while creating an environment where students genuinely want to live.

Backed by a business with ambitious growth plans and strong investment foundations, this is an opportunity to make a visible impact, take real ownership, and grow with a rapidly expanding platform.

Key Responsibilities
:

• Lead the overall performance and day-to-day operation of a student living community
• Manage and develop teams across resident services, maintenance, and housekeeping
• Drive resident satisfaction, retention, rebookings, and community engagement
• Take ownership of occupancy, revenue, debt management, and key performance metrics
• Manage budgets, forecasting, expenditure, and financial performance
• Ensure the building remains safe, compliant, and maintained to a high standard
• Oversee planned and reactive maintenance programmes and contractor performance
• Manage complaints, service recovery, safeguarding, and resident welfare matters
• Lead key operational periods including check-in, check-out, and summer turnaround
• Identify opportunities to improve operational efficiency, resident experience, and commercial performance

Your Requirements:

• Experience with in PBSA, BTR, residential property, hospitality, or another customer-focused operational environment
• Proven experience leading and developing multi-disciplinary teams
• Strong commercial awareness with experience managing budgets, KPIs, and performance targets
• Track record of delivering exceptional customer or resident experiences
• Understanding of building operations, contractor management, compliance, and health & safety
• Confident communicator capable of managing stakeholders and challenging situations
• Strong organisational, leadership, and decision-making skills
• Experience with property management, CRM, finance, or compliance systems
• Yardi experience is beneficial but not essential

What's On Offer:

• Competitive salary and performance-related bonus
• Contributory pension and health cash plan
• Travel allowance and business expense reimbursement
• Significant autonomy and ownership within the role
• Opportunity to join a growing operator at an exciting stage of its journey
• Exposure to senior leadership and the ability to influence site performance
• Long-term career progression as the portfolio continues to expand
• Collaborative, entrepreneurial, and people-focused culture