Viewing Agent

Job Title:Viewing Agent
Location:10 Wemyss Place, Edinburgh
Department:Lettings
Reports to:Senior Property Manager
Hours:37.5 hours per week, Monday to Friday, 09:00-17:30

As part of the Edinburgh Lettings Team, you will act as the principal viewer for all marketed properties and ensure that our viewings process is carried out in a highly efficient manner in order to best support the Portfolio Managers. You will demonstrate a clear understanding of, and a shared passion for, our beliefs and values.
You will seek to maximise the conversion rate of viewings to successful tenancies while providing exceptional customer service in keeping with the Rettie brand. In addition, you will work collaboratively with your colleagues to ensure that detailed and accurate feedback is collected to inform the decision-making processes of the Portfolio Managers and their Landlord clients.

You will be responsible for the following:
Driving Portfolio Performance – to be providing a highly effective viewings service, supporting the Portfolio Managers to improve the performance of their assets under management.
Managing Administration – to be organised and diligent in your administration of the viewings process.
Excelling in Client Care – take the time to ascertain the individual needs of all prospective tenants, ensuring they are provided with detailed information with regards to the property and the Rettie & Co. tenant application process.
Maintaining Company and Operational Standards – to ensure standards are met by complying with company policies and procedures.

• Must hold a current, clean driving licence and have held it for a minimum of 12 months
• Good knowledge of Edinburgh and the geography of the city
• Proficient in the use of IT systems, including MS Word, Excel, & Outlook
• Excellent attention to detail
• Experience in a customer-facing role

• Customer Focus
• Communication
• Collaboration
• Problem Solving & Innovation
• Planning & Organising
• Positive Mindset