Breakfast Shift Leader

Your mission:

Should you decide to accept it…

We’re looking for a proactive and energetic Breakfast Shift Leader to join our Breakfast Management Team and lead the morning service. This role is all about creating a smooth, memorable start to the day for our guests — whether on the floor during breakfast or managing morning In‑Room Dining.

Reporting to the Breakfast Manager, the Breakfast Shift Leader will oversee our morning operation and ensure every guest’s day starts in the best possible way. You’ll be present on the floor, supporting your team through breakfast service, and overseeing morning In‑Room Dining to deliver a seamless, high‑quality experience.

• Lead the breakfast service, ensuring smooth operations and exceptional guest satisfaction.
• Oversee In‑Room Dining orders and morning amenities, ensuring accuracy and timely delivery.
• Set up the breakfast area to standard — from buffet presentation to table layouts.
• Run pre‑shift briefings and outline daily shift plans for your team.
• Support and motivate the team, providing training and feedback when needed.
• Engage with guests, resolve issues quickly, and create memorable experiences.
• Drive upselling opportunities and ensure accurate revenue recording.
• Uphold brand standards, Health & Safety, and food hygiene compliance.

We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests.

We recognize that every member of the team contributes to the success of the whole hotel. No one is more important than anyone else, and unless we are in it together, we can’t create that exceptional experience for our guests.

Our 5‑star hotel in Edinburgh’s city centre brings a fresh take on Old Town charm. With welcoming bars, vibrant restaurants, and stunning rooms and suites, it’s a place where you can enjoy your work and grow in your career. We provide a wide range of benefits and perks to support you— thoughtfully designed to support you at any stage of your career.

• Strong interpersonal skills, with a friendly and approachable demeanour.
• Ability to multitask and maintain attention to detail in a fast‑paced setting.
• Work cohesively with other departments and teammates as part of a team.
• A people‑first leader with excellent communication skills.
• A passion for delivering warm, remarkable, and memorable guest experiences.

• Current, legal and unrestricted ability to work in the United Kingdom
• Ability to work on‑site at Virgin Hotels Edinburgh for every shift.
• Flexibility to work different shifts, including on the weekends and holidays.
• Availability to work early morning shifts (6am–12pm).
• Previous experience as a Supervisor, Head Waiter, or Senior Server (hotel experience preferred).
• Knowledge of breakfast service and in‑room dining operations.
• Organised, proactive, and calm under pressure.

• Competitive salary, based on experience
• 28 days paid holiday per year, inclusive of public holidays, with an additional day for each year’s service up to 33 days
• Additional day off for your birthday
• Workplace Pension Scheme
• 2x your salary in Life assurance
• Company sick pay scheme
• Enhanced Family Friendly Policies
• Teammate discount on Food & Beverage
• Discounted Room Rates
• Employee Assistance Program
• Access to the on‑site gym.
• Free meal when you are on duty.
• Learning & Development opportunities.
• Lots of teammate events and socials throughout the year.
• Access to Virgin Family, which contains various Virgin group discounts and treats!
• Joining a great team & being part of Virgin Hotels worldwide!

We believe that our team should be reflective of the world. We welcome all, regardless of race, ethnicity, country of origin, sexual orientation, gender, disability, spiritual beliefs or any other component of identity. Virgin Hotels celebrates diversity and welcomes teammates from all backgrounds. We are proud to be an inclusive and Equal Opportunity Employer.