Casual Manager​/Supervisor

Job introduction

Fabulous food is in our DNA at Heritage Portfolio – it’s why we are so blooming proud to be one of the country’s leading event and wedding catering companies and our obsession with doing things a bit differently, our love of cooking up a storm using new techniques and our all-round ‘mad about food’ mentality are, we think, what makes us shine.

As part of our fabulous management events team, you will be delivering outstanding service to some of Edinburgh’s best venues, our venues include magnificent stately homes (Downton, eat your heart out), iconic city buildings, museums, galleries and even a palace!

What you’ll do:

• Oversee the food / beverage operation, managing and supporting a team of staff, delegating tasks to ensure optimal service is delivered.
• Follow standard operating procedures to maintain quality and consistency across the site.
• Use your experience and leadership skills to provide and deliver a successful, exceptional, unforgettable experience for our guests.
• Maintain cleanliness of both front and back of house areas and adhere to health and safety guidelines.
• Making sure casual and agency teams are fully briefed, and given their allocated break time.
• Ensure profitability through protection of the company’s asset and stock.
• Always ensure you and your team remain smart and presentable in line with the company’s dress and appearance policy.
• Maximising sales opportunities through upselling where possible.
• Ensure that you and your team adhere to company procedures regarding allergens.
• Ensure guests are served in a friendly, welcoming, and efficient manner while maintaining a clean and safe work environment.

What you’ll bring:

• A leader who can keep their team motivated over busy periods.
• Positive attitude, being friendly yet professional.
• Ability to communicate clearly and concisely with both team and management around the site.
• A team player with an ability to work in a busy environment.
• Excellent verbal communication and customer service skills.
• 18+ due to the licensing restrictions.
• Experience in dealing with guest complaints promptly and efficiently.
• Previous management experience.

What we offer:

When you join our management team at Heritage Portfolio you will have the opportunity to work at our other venues across Scotland. In addition, we offer:

• From £13.77 - £18 per hour, paid weekly, accruing holiday pay as you work
• Amazing opportunities for development
• Refer a friend scheme with unlimited friends – you can earn money for each person you refer!

Heritage Portfolio Limited is an Equal Opportunities Employer.

• Casual Supervisor & Manager Role
• From £13.77 - £18 per hour, paid weekly, accruing holiday pay as you work
• Amazing opportunities for development
• Refer a friend scheme with unlimited friends – you can earn money for each person you refer!