Reception Supervisor

Your Role

Our Front of House team are currently looking for an experienced Reception Supervisor to join the family.

The Reception Supervisor is responsible for ensuring the prompt recognition and seating of all guests, and assists the servers in providing attentive, courteous and efficient service to guests throughout their dining experience.

Service is always at the forefront of our work; it’s essential for you to be exceptionally welcoming, dynamic and very friendly. Our guests choose us for a memorable experience, and you will be part of making each experience that extra special.

• Highly competitive salary
• 50% Discount on food and drink for up to 6 people to use in SUSHISAMBA® or Duck & Waffle restaurants
• 28 day’s holiday allowance
• Complimentary breakfast and dinner during shifts
• ‘Refer-a-friend’ cash incentive scheme
• Employee of the month rewards
• Internal Training and career development
• Pension Scheme – including employer contributions
• Yearly Staff award ceremony and party

• At least 3 years of front of house experience in a fast-paced hospitality environment
• Availability to work evenings, weekends and most holidays
• Excellent written and verbal English language communication skills
• Answer phones in a prompt manner with appropriate scripting
• Greet guests and seat them at tables or in waiting areas
• Exceptional attention to detail
• Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and customers concerns are addressed
• Direct guests to cloakrooms and waiting areas such as Bar and/or lounge
• Must have a professional and well‑groomed appearance, as he/she is the first impression of the restaurant
• Ability to multi‑task and follow directions
• Flexibility in scheduling strongly preferred

Duck & Waffle offers a playful take on traditional British cuisine with broad European influences emphasizing local, rustic, seasonal and sustainable ingredients. Dishes are designed for sampling and sharing and are complemented by an iconoclastic cocktail experience served in a vibrant atmosphere.