Waiting Staff

Fruit market

Job Description

Job title:

Waiting Staff

Reports to:

Café Manager

Salary:
Real Living Wage £13.45 per hour plus tips Part time:
Flexible hours

To provide inspiration and opportunity for artists and audiences in a public space for culture right in the centre of Edinburgh – free and open seven days a week.

To develop and present a diverse, international programme of artistically excellent exhibitions, commissions, publications, performances, events and engagement activities. To celebrate creativity’s ability to make space for meaning, and to welcome people into that space so that they find themselves reflected, represented and recognised, and encouraged to think with contemporary art and culture in ways that are helpful to them.

To be an inclusive, sustainable, socially-committed organisation that centres artists and empowers audiences. To combine the professionalism and reach of a large organisation with the warmth, flexibility and entrepreneurial spirit of a small one.

Fruit market Café waiting staff are involved in the life of the Gallery as part of a staff team of 51.

The waiting staff will deliver a high standard of customer experience for café visitors, Fruit market’s events audiences, and corporate clients and are key ambassadors for Fruit market’s values.

Waiting Staff should be available to work during opening hours, including weekends and holidays as well as working during the events which may take place outwith regular opening hours.

• Greet customers as they arrive and show them to their table
• Accurately take food and drinks orders
• Introduce menu and make recommendations
• Work with kitchen staff to get food orders out quickly
• Check customers are happy with their food and drink
• Pass on any feedback or complaints to the relevant staff member
• Deliver bills and clear tables efficiently
• Clear and turn tables quickly

• Prepare hot and cold drinks
• Answer questions about menu items, ingredients and pricing
• Display cakes and pastries and plate these for customers
• Pass food orders accurately to kitchen
• Ensure alcohol serving restrictions are observed at all times

• Use electronic till computer system to take payment accurately
• Perform daily cleaning duties in the café areas

Maintain excellent standards of hygiene, complying with all relevant health and safety regulations

• Provide excellent care to Fruit market colleagues and their guests
• Uphold the Fruit market’s policies, including the Equalities, Diversity and Inclusion plan
• Be informed about the Fruit market’s programme of exhibitions and activities and be able to provide basic information to café visitors
• Take part in Fruit market all staff training sessions

• Friendly, approachable personality and positive attitude
• Customer-oriented approach
• Great interpersonal and communication skills
• Ability to work flexibly and cooperatively as part of a team
• Ability to work calmly and efficiently under pressure
• Good time-keeping
• Previous waiting experience an advantage
• Coffee training would be an advantage

Variable hours. Work outwith regular working hours may be required in preparation for, and during, events.

• Fruit market is a Living Wage Accredited employer
• Free meals on longer shifts and free coffee for cafe team
• 25% discount in Fruit market Bookshop
• 25% discount in Fruit market Café
• Minimum hour contracts provided for all team members
• Employee Assistance Programme, with a well-being app (Wisdom) with access to advice and support for staff members and their immediate family.