Team Leader, Retail

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Salary: Competitive + Benefits

Contract Type: Part Time

Working Pattern: Permanent

Hours: 20.0

Poundland & Dealz is one of the UK's largest discount retailers, with around 900 stores serving over seven million customers a day across the UK and Ireland. Our vision is to “create amazing value every day” for our customers.

At the heart of our business are our amazing 18,000 colleagues in our stores, distribution centres, and customer support centres.

We have fun, and we work hard with passion and going that extra mile to succeed. We work at pace, and we are highly resilient #proudland.

• Promoting the best experience for our customers
• Training, supporting and developing your colleagues
• Driving your individual development
• Monitoring store standards and availability levels
• Dealing with deliveries
• Adhering to cash handling and security procedures
• Communicating within the store at all levels
• Planning and organising yourself and others

• A Four-week induction programme
• Discount Card – 10% discount on most purchases in-store, including PEP&CO
• Family-Friendly Benefits
• Loyal Service Awards
• My Staff Shop – exclusive discount portal
• Apprenticeships & Career Development
• Life Assurance Cover
• Health & Wellbeing – employee assistance programme to support you
• Holiday Allowance – increasing by one day per year (up to 33 days)
• Birthdays are important, so each year you can take the day off as an extra day’s holiday

Since our humble beginnings in 1990, Poundland has evolved into a retail powerhouse with over 900 stores and nearly 18,500 dedicated colleagues across the UK and Republic of Ireland. The addition of Dealz in 2011 further solidified our presence.

At Poundland & Dealz, we don't just offer products at unbeatable prices; we cultivate an environment where every colleague can thrive and contribute to our mission of providing amazing value to millions of customers.

Our commitment to excellence, inclusion, and sustainability forms the foundation of our culture… We have just three behaviours that lie at the heart of everything we do:
Love our customers, Care for our colleagues and Protect the Pounds & Euros.

• Supervising and guiding a team of store associates to meet daily sales targets and provide excellent customer service
• Training and developing team members to improve their skills and performance
• Creating and maintaining a positive work environment that fosters teamwork and collaboration
• Managing inventory levels to ensure products are adequately stocked and displayed
• Handling customer inquiries and complaints in a professional and timely manner
• Implementing and enforcing company policies and procedures to maintain store cleanliness and safety
• Assisting with the recruitment, training, and onboarding of new team members
• Communicating regularly with store management to provide updates on team performance and store operations

To be successful in this role, you should have previous retail management experience, excellent communication and leadership skills, and a strong understanding of store operations. A passion for customer service and the ability to motivate and inspire team members are also essential qualities for this position.

Mid-Senior level

Part-time

Information Technology

Retail