Retail Assistant - Optical Stylist

IOLLA is a Scottish based, direct to consumer, independent retailer of high quality eyewear; designed in house and enjoyed worldwide through our online and physical spaces.

Our mission is to become the most popular prescription eyewear brand wherever we are, and we want you to help get us there! We are on the look out for a customer focused, passionate and driven retail assistant to support our beautiful St James Quarter showroom!

At IOLLA, we work differently; we have an understanding that every member of our community will strive for excellence and be an ambassador in bringing the IOLLA values and mission to life. Our mission is for our customers to look and feel great!

You will be based in our stunning St James Quarter showroom, and support with all aspects of daily operations in a vibrant and exciting space.

Customer Experience - Provide each customer with an outstanding and inspirational brand experience. You will share the IOLLA story and provide customers with tailored solutions to their eyewear needs, recommending IOLLA products with confidence and enthusiasm.

Optics
- You will help our customers with all things optical - from understanding their prescription to helping them select frames that best suit their needs and style (whilst looking great at the same time!). Our stylists learn all things aftercare, too - truly offering a seamless customer experience.

Brand - Drive brand awareness across the local community and beyond, helping to build IOLLA's customer base. Maintain exceptional brand standards across all areas - visual displays, service levels and product knowledge.

Pop Ups & Events - Support with office pop ups, showroom happenings and events to help drive brand awareness. Be pro-active at networking and building positive relationships with IOLLA customers and brand partners.

Operations:
Support with all aspects of showroom operations; opening and closing checklists, stock management, H&S.

• You have at least 1 year of retail / customer service or optical retail experience.
• You have a passion for fashion, with a focus on helping people look and feel great in their glasses.
• You have a passion for delivering an exceptional customer experience.
• You are confident and are excellent at building positive relationships.
• You are a self starter and enjoy working on your own and as part of a team.
• You are available to work across weekends.

• The Real living wage - £13.45 per hour.
• Excellent training and development opportunities, including all things optics!
• Our Retail Trust partnership offers a host of benefits including an Employee Assistance programme and access to high street discounts, amongst many others!
• Complimentary eyewear.
• A generous friends and family discount.

We can’t wait to hear your story and look forward to meeting you!