Customer Team Leader

Customer Team Leader

Location:

6-8 Comely Bank Road Stockbridge, Edinburgh, EH4 1HQ

Pay: £14.48 per hour

Contract:

24 hours per week + regular overtime, permanent contract, part time

Working pattern: A mix of opening, closing, and mid‑day shifts, with flexibility across the week including at least 2 evening shifts and 1 weekend shift (Friday after 6pm, any shift on Saturday, or Sunday). We’re happy to discuss your availability further at interview.

Age requirement: A minimum of 18+ years old to authorise age‑related sales.

You’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to customers. You’ll be a familiar face in the community, getting to know customers and helping us stay connected with local and national charities. You’ll also champion Co‑op membership, helping to drive the growth of our unique business.

• Own the day‑to‑day running of the store by leading the team on your shift.
• Motivate, coach, and support your team to deliver great service and efficient operations.
• Work hands‑on on the shop floor and tills, and in our in‑store bakery supporting daily operations and setting the pace for a team of Customer Team Members.
• Support store performance through merchandising, stock accuracy, and HR processes.
• Champion Co‑op through community engagement and membership growth.

• Passion for people and leadership.
• The ability to work flexibly and lead by example.
• Skills in retail, merchandising, or team management (experience not essential).

At Co‑op, we’re owned by our members. When you join us, you’re not just taking a job, you’re joining a movement. We want this to be a place where you can thrive, so you’ll also receive:

• Full training and career development resources.
• 30% discount on Co‑op products in store.
• Flexible access to your pay as you earn it.
• Up to 10% pension contributions.
• 36 days of holiday (pro‑rata, including bank holidays).
• 24/7 access to GP appointments, and colleague support programme.
• Market‑leading policies to help you through life’s big moments.

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job.

If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at  and our inclusion commitments at  As part of the application process for this job, you’ll need to complete two online assessments. It will take 15–20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.