Deputy Manager Wester Hailes

Job Details

Salary £28,250.00 per Annum, plus up to £2,400 discretionary performance‑related bonus. Contractual hours 37.5. Full time. Region EH14 2SW
. Package A – a wide variety of company benefits from our Perk Central platform, employee discounts on jewellery and travel, cycle to work scheme, season ticket loans and more.

Are you ready to take the next step in your retail career? Do you have a passion for leading teams, delivering exceptional customer service, and making a real impact in your local community?

Join H&T as a Deputy Store Manager and help shape the future of our store.

At H&T, you’ll join a passionate team working together at the UK’s leading pawnbroker and one of the top 10 jewellery and watch retailers.

We offer a supportive environment that values diverse perspectives, encourages professional growth, and celebrates the contributions of every colleague.

Starting Salary: £28,250.00

Location:
Wester Hailes - Edinburgh

Job Type: Full Time 37.5 Hours

Flexibility:
Full flexibility from Monday to Sunday is required.

Opportunity to earn up to £2,400 extra each year in discretionary bonuses, pro‑rated based on performance against key KPIs.

As a Deputy Store Manager, you’ll support the Store Manager in leading a motivated, well‑trained team to deliver personalised exceptional service to all of our customers. You’ll play a key role in ensuring the store runs smoothly, meets financial goals, and remains compliant with all regulatory and company standards. You’ll also help create a positive, inclusive environment where colleagues feel proud of their work and valued in the company.

No prior experience with pawnbroking is required as we offer a comprehensive training programme to ensure you feel confident and supported in all aspects of the role.

• Support and motivate colleagues to achieve store goals and deliver outstanding service.
• Help train and develop a flexible, multi‑skilled team that meets customer needs with confidence and care.
• Ensure a welcoming, professional in‑store environment where every customer receives the right outcome for their situation.
• Promote best practices and ensure the store operates safely, securely, and in line with all policies and regulations.
• Drive performance and support the team in achieving key financial targets.
• Collaborate with the wider area team, sharing insights and best practices to support overall business success.
• Assist in implementing new products, policies, and procedures, ensuring smooth transitions and minimal disruption.

• Passion for high standards and delivering exceptional customer and team experiences.
• Excellent verbal and written communication skills.
• A strong desire to lead, support, and develop others.
• A customer‑first mindset with a proactive attitude.
• Previous supervisory or management experience in a financial services or customer‑facing role.
• Multilingual skills are a bonus – though not required.

At H&T, we’re proud to provide a comprehensive benefits package that goes far beyond the basics. From day one, you’ll receive full training and ongoing development to support your growth, with clear pathways for career progression.

We foster a supportive and inclusive team environment where your contributions are genuinely valued. Your wellbeing is important to us, which is why our benefits include:

• 30 days of holiday (including bank holidays), rising to 33 days with length of service.
• Flexibility to buy or sell holiday days to suit your lifestyle.
• Access to a private healthcare plan.
• Cycle to work scheme and season ticket loans.
• Preferential currency exchange rates.
• Generous staff discounts – up to 25% off jewellery and high‑end watches.
• Incentive schemes to reward your achievements.
• Exclusive discounts at leading retailers via our employee perks portal.

Ready to lead with purpose and make a difference?

Apply now and become part of a company that values people, passion, and potential.