Retail Customer Advisor Gyle

Three Retail Customer Advisor

Location: Unit 8, The Gyle Centre, Edinburgh, United Kingdom, EH12 9JT

Salary: £13.72 per hour + an on‑target bonus of 15%, paid out monthly based on store performance

Working Hours: 16 hours across 3 days per week, including weekends on a rotation basis

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting‑edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.

• Customer Engagement:
  Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
• Service Excellence:
  Create exceptional experiences through tailoring and promoting innovative products and services.
• Performance Enhancement:
  Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency:
  Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a timely resolution.

• Customer Focused:
  Passion for delivering exceptional customer service and ability to understand and meet customer needs.
• Team
  
  Collaboration:
  
  Ability to work well within a team, contributing to a positive and high‑performing environment.
• Problem Solving:
  Resourceful and proactive in resolving customer enquiries and challenges.
• Ambitious and willing to learn; full training will be provided, so prior product knowledge is not required.

Background checks, including criminal (DBS) and financial checks, are required to meet regulatory standards.

Competitive pay and benefits that reward hard work while supporting health and well‑being.

We are an equal opportunity employer and welcome applicants from all backgrounds. We are committed to providing reasonable adjustments during the interview process.