Retail Assistant Portobello

Retail Store Assistant (Keyholder)

Salary: £12.71 per hour plus benefits

Reports to:

Shop manager
Department:
Trading

Contract:

Permanent

Hours:

6 – Sundays only

Location:

Edinburgh, Portobello
Closing date: 21st June 2026 23:55

• Oversee the running of the shop on a Sunday, including keyholder responsibilities (training provided).
• Support a talented and diverse team of volunteers.
• Assist the wider shop team in achieving sales and fundraising targets.
• Review and process donated goods and new stock.
• Generate creative ideas to help generate new income, with guidance from the Shop Manager.
• Provide customer service to ensure customers and supporters feel welcome and appreciated.
• Maintain shop standards regarding safeguarding, compliance and health & safety.
• Perform a varied amount of manual handling and physical activity required within day-to-day duties.

• Working knowledge of what makes great customer service.
• Experience working in a lively and vibrant environment.
• Adaptability in changing situations and ability to work effectively independently and as part of a team.
• Commercial awareness.
• Strong relationship building and communication skills.
• Flexibility – willingness to work on a rota basis to cover the needs of the business.
• Willings to undergo a satisfactory basic DBS check.

• Substantial retirement plan.
• Generous and flexible leave allowance.
• Discounts on travel, technology, gym membership and more.
• Access to confidential wellbeing support from the Retail Trust.

We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. All candidates will be given the opportunity to perform at their best throughout the application and interview process. We also do not recruit anyone below the age of 18 to protect young people from health, safety and safeguarding risks.