Category Lead - Makeup

About the Role

Leading a category, you will provide world‑class customer service and role model our Harrods Values with a can‑do attitude. You will strive to deliver above and beyond for your customers and colleagues every day, keeping ahead of the game by researching new products before they launch and becoming well‑versed in sharing exceptional product knowledge. You’ll stay up to date with the latest beauty trends, especially within your Category space.

You will be accountable for delivering on trade targets and educating our valued customers on the best beauty products and routines. You will be an ambassador across the store for the Harrods Standard, The Beauty of Selling, and a go‑to person for updated product knowledge and new brand/product launches. With this knowledge, you will share training with the wider team as well as the in‑store management team and our buying partners.

You will oversee the stock operation for your category, closely collaborating with the operations team to achieve and maintain an accurate stock file at all times.

• Provide world‑class customer service and embody Harrods Values.
• Research new products prior to launch and share product knowledge with staff and customers.
• Achieve trade targets and educate customers on beauty products and routines.
• Serve as the store ambassador for the Harrods Standard and The Beauty of Selling.
• Maintain an accurate stock file and collaborate with the operations team.

• Beauty‑obsessive and driven by helping others achieve our mission.
• Strong customer‑centric focus with a proven record of exceeding sales targets.
• Exceptional customer service skills and ability to train and mentor colleagues.
• Continual learner with deep knowledge of the latest beauty trends and products.
• Excellent teamwork and collaboration with ops, management, and buying partners.

Salary starting at £30,263 plus commission, company pension, 22 days holiday, birthday off, up to 33% in‑store discount (including across our restaurants) and a season ticket loan.

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers and the most sought‑after brands from around the globe. Our mission is to make visiting our iconic stores one of the world’s most inspiring shopping experiences.

Help us make the impossible possible for our customers and we’ll do something remarkable for you. We offer a friendly environment that inspires your best work and abundant opportunities and support to build an exceptional career across the varied specialisms of our business.