Sales Advisor

Job Description

As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand.

You’ll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you’ll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you’ll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they’re not mandatory.

• Customer-focused:
  You enjoy engaging with people and are committed to delivering excellent service.
• Adaptable and flexible:
  Adaptable and responsive to changing priorities and customer requests.
• Action-oriented:
  Proactive and driven to take initiative and get things done with quality.
• Strong communicator:
  You have a genuine interest in people, communicate clearly, and actively listen to understand others perspectives and needs.
• Eager to learn:
  Open to feedback and always looking for opportunities to grow and develop.
• Brand enthusiast:
  You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
• Schedule flexibility:
  Willing and able to work varied hours, including evenings and weekends.
• English language skills

• Understanding of store operations & customer service skills from previous retail experience
• Confident in offering customers advice on fashion trends, materials, sizing etc

This is a part time position with a contract of 20 hours a week please apply by sending in your CV in English as soon as possible.

This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK before commencing employment.

Due to high application volumes, you will be asked to complete an online, skills‑based assessment. Your responses will be scored by an automated tool using predefined criteria set by H&M Group. The result may determine whether your application progresses further.

If you have a disability or health condition that affects your ability to complete the online assessment, we are required under the Equality Act 2010 to provide a suitable alternative. Requesting one will not disadvantage your application.

• All employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online.
• All employees are included in our H&M Incentive Program - HIP.
• Benefits and development opportunities are offered globally across our operations.

COS offers a wardrobe of ready‑to‑wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.