Department Manager

As a Department Manager at Victoria’s Secret, you’ll be a key part of the management team, ensuring the success of your store and inspiring the team to achieve their targets while creating the very best customer experience every day.

• Monday: 13:15 – 21:45
• Tuesday: 09:00 – 17:30
• Friday: 09:00 – 17:30
• Saturday: 09:00 – 17:30

• Customer Experience – Through your passion for our products, you’ll deliver an exceptional customer experience to all customers, from helping them find the perfect product to completing their purchase at the till.
• Lead by example – You’ll energise the team and ensure they have everything needed for their shift to run smoothly. You’ll maintain high brand standards and ensure every customer receives a personalised experience.
• Store targets – Support the wider management team to achieve key KPIs across the store, with a focus on sales growth and profitability.
• Store Standards – Maintain store standards both front and back of house, including managing deliveries, stock replenishment, loss prevention, and health & safety procedures.
• An eye for visuals – Execute the brand’s high visual merchandising standards with support from the Visual Team, ensuring your team does the same.
• Open eyes and ears – Encourage active listening, share ideas with colleagues, and help the business grow through innovation and collaboration.
• Store Operations – Carry out opening and closing activities, including key holder duties, in line with company procedures.
• Executing the new – Support new product launches, floor set moves, and store audits, ensuring all team members are fully trained.

• Previous retail management experience in a fast-paced environment with a proven record of achieving and exceeding sales targets and KPIs.
• Ability to manage and motivate a team to deliver strong performance and results.
• Passion for retail – Whether front or back of house, creating an exceptional customer experience is your priority.
• Love the customer – Keen to develop customer service skills and product knowledge through the company’s learning programmes.
• Lead with purpose – Inspire, engage, and develop your team while promoting enthusiasm for the brand.
• Relationships that count – Build strong relationships with customers, colleagues, and wider business teams.
• Collaborate with purpose – Work effectively with your team to create an outstanding brand experience.
• Team Player – Flexible, supportive, and committed to maintaining a positive working environment.
• Fast is fun – Thrive in a busy environment, enjoy multitasking, problem-solving, adapting to change, and collaborating to get things done.