Retail Sales Advisor 20 hours Part-Time

The Company

Known for its bold creativity, Swiss craftsmanship, and playful spirit, Swatch is a contraction of “Second Watch” and is considered the ‘fun’ brand of Swatch Group. Since its inception in 1983, the brand has revolutionised the watch industry with its innovative designs and high-quality materials with the mission to create stylish, affordable alternatives to traditional timepieces. Swatch is celebrated for its diverse collections, including the highly sought-after Moon Swatch collaboration with OMEGA, the vibrant Art Collection featuring unique designs from contemporary artists, and its prestigious Blancpain partnership that brings luxury and precision to its timepieces.

Whether through iconic styles or groundbreaking collaborations, Swatch continues to push the boundaries of watchmaking, making modern timepieces accessible to all.

Known for its bold creativity, Swiss craftsmanship, and playful spirit, Swatch is a contraction of “Second Watch” and is considered the ‘fun’ brand of Swatch Group. Since its inception in 1983, the brand has revolutionised the watch industry with its innovative designs and high-quality materials with the mission to create stylish, affordable alternatives to traditional timepieces. Swatch is celebrated for its diverse collections, including the highly sought-after Moon Swatch collaboration with OMEGA, the vibrant Art Collection featuring unique designs from contemporary artists, and its prestigious Blancpain partnership that brings luxury and precision to its timepieces.

Whether through iconic styles or groundbreaking collaborations, Swatch continues to push the boundaries of watchmaking, making modern timepieces accessible to all.

In March 2022 Swatch released its first collaboration with OMEGA - the Moon Swatch which took the world by storm. In 2023 Swatch released another collaboration, this time with Blancpain’s Fifty Fathoms.

Flik Flak was created in 1987 to integrate a unique concept for learning to tell the time. They are now the most popular children’s watches. Flik Flak was developed in close collaboration with teachers to enable children to learn and be able to tell the time, quickly and easily.

To provide exceptional levels of customer service to all customers. Merchandise, promote and sale of all products to end consumers. Meeting all sales targets and store objectives.

• Greet and serve all customers providing a friendly service and delivering a full and memorable experience
• Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary
• Ensure good knowledge of all functions of watches and other products
• Provide reliable information to customers in all matters relating to sales and customer service
• Help display merchandise as directed
• Contribute to the store reaching its monthly, quarterly and annual sales targets
• Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store

• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures
• Maintain/build a general awareness of products and security hot spots
• Follow Company policy and procedures for opening/closing the store
• Maintain correct processing of all deliveries

• All transactions to be handled in a responsible and secure way
• Till functions, cashing up, payments and general duties
• Dealing with, and handling of, cash, credits cards and international currency

• Ensure the store is kept clean and presentable at all times
• Back of house and shop floor are both just as important
• Health and Safety aware
• Good Visual Merchandising standards

• Adhere to company policies and regulations
• Attend briefing sessions as directed by your line manager
• Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear
• Be familiar with international customers customs and culture

• Attend regular training days
• Take…