Department Manager, Edinburgh

Job Description As a Department Manager, you’re be at the forefront of creating excellent customer experiences that go beyond the expected.

With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience

Analyse sales data and collaborate with the Store Manager to maximise department performance

Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards

Support recruitment efforts and ensure effective onboarding and training for new team members

Identify and nurture future talent, contributing to development plans that support team progression

Oversee daily store operations, ensuring efficiency and alignment with brand standards

Act as a brand ambassador, consistently delivering the best possible experience for every customer

Step into the role of Store Manager when required, ensuring continuity in leadership and performance

Qualifications

Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment

Customer-Focused:
You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.

Product Passion:
You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.

Eager to Learn:
Open to feedback and actively seek out opportunities for personal and professional development.

Excellent Communication:
Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.

Adaptability & Flexibility:
Adaptable and responsive to changing priorities and customer requests.

Comfortable working varied hours, including evenings, weekends, and holidays.

English language skills

Preferable but not mandatory

Team Leadership:
Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.

Analytical Thinking:
Understanding of key retail KPIs and how to use them to drive performance.

Additional Information This is a full-time position with a contract of 39 hours a week.

Apply by sending in your CV in English as soon as possible.

To manage the high volume of applications for roles with leadership responsibilities, we use an online assessment method. You will need to complete it as part of the application and screening process. Your responses will be scored by an assessment tool that applies to predefined criteria set by H&M Group.

After completing the assessment, you’ll have the opportunity to share feedback and ask questions. If you experience any difficulties or prefer an alternative assessment method, please contact  Choosing an alternative will not impact your application. For more information on how we process your personal data, please see our Privacy Notice.

Benefits:
We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.

You can read more about our H&M Incentive Program here. Inclusion & Diversity At…