Retail Administrative Assistant

Are you a highly organised administrator with a keen eye for detail and a passion for retail? We are seeking a proactive and enthusiastic Retail Administrative Assistant to support our Head of Retail and wider retail team during an exciting period of activity and growth. This is an excellent opportunity for someone who enjoys working in a fast-paced environment, thrives on organisation, and is confident managing multiple priorities while delivering outstanding administrative support.

As the Retail Administrative Assistant, you will play a key role in supporting the day-to-day operations of our retail function. Working closely with the Head of Retail, you will provide comprehensive administrative and project support, ensuring the smooth running of retail activities across stores and Head Office. From compiling reports and analysing sales data to coordinating retail promotions, store communications and partner relationships, this varied role offers exposure to all aspects of retail operations.

• Maintain daily retail sales reporting and business performance tracking systems.
• Gather, analyse and format data for weekly trade reporting.
• Review store reports and customer feedback, identifying key trends and insights.
• Provide administrative support for retail projects including store openings, closures and pop-up events.
• Support sales performance analysis and retail reporting.
• Coordinate and communicate promotions, campaigns and retail initiatives.
• Maintain and update the Retail Portal and store information.
• Assist with planning and administration of store incentive programmes.
• Prepare and distribute communications to retail teams.
• Manage hotel and tourism partnerships, including orders, stock replenishment and commission tracking.
• Handle customer and client enquiries, including corporate orders and quotations.
• Support the planning and delivery of in-store events and partner activities.
• Liaise with external retail system providers to resolve technical or data issues.
• Conduct ad hoc analysis and research on sales, stock, competitors and market trends.
• Schedule meetings, prepare agendas, take minutes and track actions.
• Support sample sale preparation, trading activity and post-event administration.
• Provide additional office and retail support as required.

We are looking for an organised, adaptable and detail-oriented individual who can manage competing priorities whilst maintaining a high level of accuracy.

• Strong administration and organisational skills.
• Advanced proficiency in Excel, Word, Outlook and PowerPoint.
• Experience using Retail POS systems and Shopify.
• Excellent written and verbal communication skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple tasks and meet deadlines.
• Professional and confident approach when dealing with customers, partners and stakeholders.
• Flexible, proactive and willing to support a variety of projects.

• Experience working within a retail head office environment.
• Experience using retail analytics or footfall reporting tools.
• Previous experience supporting projects, events or retail operations.

• An opportunity to gain valuable experience within a busy retail head office environment.
• A varied and engaging role with exposure to retail operations, reporting and project coordination.
• Collaborative and supportive team environment.
• Central Edinburgh location.