Key Account Manager

It is an exciting time to join Streamline Corporate as we continue to grow our B2B merchandise and clothing business, partnering with our clients to transform their brands across Universities, Legal, Professional and Financial Services. With strong growth in recent years and exciting plans for the future we are looking for an experienced Key Account Manager to join us.

We’re looking for a commercially astute Key Account Manager to lead and grow a portfolio of high-value clients across universities, legal, financial and professional services sectors. This is a strategic role focused on driving revenue, deepening partnerships, and delivering premium branded merchandise and clothing solutions to some of the UK’s most respected institutions.

The Key Account Manager (KAM) is responsible for nurturing and expanding strategic client relationships within the merchandise and clothing industry, serving as the primary point of contact for a portfolio of key accounts. This role is critical in delivering exceptional customer care by ensuring proactive, responsive, and solutions-driven communication—both face-to-face and virtually.

The KAM is focused on enriching the overall customer experience by providing personalized merchandise and clothing solutions that align with each client’s brand objectives. Through regular performance reviews and strategic insight sharing, the KAM drives year-on-year satisfaction, loyalty, and retention.

Financial accountability is central to this role, including ownership of account budgets, tracking client spend, and monitoring margin performance. The KAM also leads the implementation of ongoing service improvements and keeps clients informed of new, innovative, and relevant merchandise offerings that add value.

Ultimately, this role supports long-term client partnerships by combining strong commercial acumen with a commitment to exceptional service and continuous improvement.

• Maintain regular, proactive communication with clients through scheduled face-to-face meetings, video calls, and phone calls to ensure alignment with their business objectives
• Develop tailored account plans that reflect each client’s unique needs and priorities. For instance, you may collaborate with a retail client to align on seasonal marketing strategies
• Achieve weekly call target of between 10-20 connected phone calls
• Achieve weekly meetings target of between 3-8 completed meetings
• Log all client interaction and sales pipeline on Hub Spot
• Serve as the trusted advisor, understanding client goals and offering consultative solutions that demonstrate your expertise in their industry
• Meet or exceed sales targets and goals for key accounts
• Responsible for selling volume or company offerings to existing clients (tracking client spend and margin performance against budget)
• Responsible for executing phone-based sales, selling conversations, following up quotations and maximising sales opportunities
• Act as a buffer to prevent the BD team from engaging with people who are already “sold”
• Support negotiation of new and retendering contracts and agreements
• Ensure contracts and agreements are adhered to and renewed as necessary
• Grow sales pipeline through consistent lead measure activity
• Use processes fully such as Quote Handovers and Order Handovers.
• Prepare regular reports on key account performance, including sales forecasts and activity
• Analyse account performance data to identify trends, opportunities, and areas for improvement
• Collaborate with internal teams (Account Executives, Marketing, Business Development, Commercial and Warehouse teams) to ensure the successful delivery of products and services to key accounts
• Stay updated with industry trends and best practices
• Continuously improve knowledge and skills related to key account management and the industry
• Review current product mix and propose relevant changes

We envisage this role will be three office days and two client visit days

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