Hospitality Sales Manager - Events & Groups

Dalmahoy is located 7 miles from Edinburgh's city centre, surrounded by beautiful Scottish countryside, just off the A71 lies the four-star Dalmahoy Hotel and Country Club. With spectacular views to Edinburgh Castle and the Forth Bridges, it is a celebration of Scottish heritage dating back to the 13th century. With 18 operating departments and up to 250 employees, Dalmahoy offers unrivalled opportunities to progress your career across many different roles and disciplines.

As the local, on property sales contact for customers, the Sales Manager is responsible for proactively soliciting and managing new and existing opportunities. The primary intent is to drive sales for the hotel in defined business segments of Meetings, Incentives, Conferences & Events. Works as part of the Sales & Marketing team to achieve personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery.

Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.

• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Stream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £500 per successful hire;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Business Results:
Balanced Scorecard Results:
Implements strategies and executes activities to drive financial results, guest satisfaction and market share.
Sales and Marketing:

• Focuses on building top line revenue by executing against the sales strategy

• Closes the best opportunities for the hotel based on market conditions and the hotel needs

• Proactively identifies, qualifies, and solicits new group/catering business to achieve personal and hotel revenue goals

• Grows accounts managed within portfolio to exceed pre-defined individual goals and contribute to team goals

• Maintains and grows business of existing accounts based on targets set

• Communicates group details throughout hotel after opportunities are booked

• Identifies and develops new markets/segments from accounts managed

• Attends relevant national and international trade conferences to represent hotel and win new business

• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

• Assumes leadership role, as requested by Director of Sales & Marketing, on ad hoc special projects, including developing processes to identify potential new accounts

• Maintains accurate and up to date account data and reporting using account management system

• Assists with new hire orientation and appropriate new hire training to ensure associates can successfully perform their job

• Conducts site inspections

• Creates contracts as required
Customer Service:

• Establishes clear expectations for customers throughout the sales process. Transfers accurate, complete, and timely information to operating departments

• Ensures sales information provided to the event team is accurate, complete, and timely and enables them to meet or exceed guest expectations

• Continuously focuses on improving guest satisfaction to create customer loyalty and increase market share.

• Displays leadership in guest hospitality; exemplifies customer service and creates a positive example for guest relations

• Effectively resolves guest issues that arise as a result of the sales process

• Brings issues to the attention of property leadership team as appropriate

• Participates in guest satisfaction review…