Parts Advisor​/Inbound Sales Representative; automotive

Parts Advisor / Inbound Sales Representative (automotive)

United Kingdom

We’re looking for a confident and motivated Parts Advisor to join a fast‑paced call centre team
. This role is ideal for someone who understands the automotive world and has strong customer communication and sales skills. We work Monday to Friday.

• Handle inbound calls to sell automotive parts to trade customers, garages, and bodyshops.
• Build strong relationships with existing accounts and identify opportunities for upselling and cross‑selling.
• Accurately process orders, provide quotes, and advise on product availability and compatibility.
• Meet daily, weekly, and monthly sales targets while maintaining high service standards.
• Maintain detailed records of customer interactions and sales activity using CRM systems.
• Collaborate with internal teams to resolve queries, ensure timely deliveries, and support customer satisfaction.
• Stay up to date with product knowledge, promotions, and industry trends.
• Contribute to a positive team culture by sharing insights, supporting colleagues, and embracing feedback.

• At least 1 year of experience in a call centre or customer service role with a proven track record of building and maintaining effective customer relationships.
• Exceptional written and verbal communication skills.
• Ability to effectively consult with individual customer locations, understand current business processes, and suggest efficiency changes.
• Experience with CRM systems, call monitoring tools, and performance dashboards.
• Ability to work independently and as part of a team in a target‑driven environment.
• Familiarity with car parts, vehicle systems, or aftermarket catalogues (e.g., Tec Doc, MAM) is a plus.
• Resilient, organized, and able to manage multiple priorities under pressure.

Opportunity to work fully remotely or in a hybrid model.