Sales Support Specialist

Job Overview

As a Sales Support Specialist UKI & Europe, you will have a meaningful role in advancing our revenue cycle through qualifying and managing inbound textbook adoption opportunities.

• Handling SSO enquiries and set‑up
• Sending and following up on inspection copy requests and feedback
• Passing qualified leads to the Sales team to drive adoption closure and digital upsell
• Supporting the build, maintenance, and cleansing of Salesforce to sustain a 3x pipeline
• Contributing to forecasting accuracy and revenue growth
• Monitoring daily billings and analysing data against historical records
• Ensuring accurate and timely processing of pricing requests, new agreements, and customer enquiries
• Collaborating cross‑functionally with other customer support functions to manage transactions across direct, trade, and enterprise channels

• Demonstrated experience in sales support or a comparable position
• Strong analytical skills with the ability to conduct detailed data analysis
• Outstanding organisational skills and attention to detail
• Ability to work collaboratively in a team environment
• Excellent communication skills, both written and verbal
• Proficiency in using Salesforce or similar CRM systems
• Ability to successfully implement and manage multiple projects simultaneously
• Strong problem‑solving abilities and a proactive approach to tasks

Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at