Business Development Coordinator

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Reports to:

Sales & Commercial Director

PC Henderson is a market leader in sliding and folding door hardware solutions. Established in 1921, PC Henderson has been creating the highest quality sliding and folding door hardware for over 100 years. Our products can be seen in a wide variety of residential, commercial and industrial applications across the world.

Based in County Durham, UK, our manufacturing plant is one of the most advanced of its kind, constantly achieving strict ISO
9001 & 14001 standards. We also have offices in Ireland, the Netherlands and China along with an extensive network of distributors and representatives across the globe – exporting to over 70 countries worldwide.

PC Henderson is part of the ASSA ABLOY group, the global leader in access solutions.

This role is pivotal in driving sales growth across UK and Export markets through proactive customer engagement, quotation management, and business development activities.

You will play a key role in developing relationships with both new and existing customers, identifying opportunities, and supporting the wider sales function to achieve revenue and growth targets. The role combines internal sales excellence with structured prospecting and account management responsibilities.

• Provide quotations to new and existing customers, ensuring accuracy, competitiveness, and timely delivery.
• Manage and expedite quotations and sales opportunities, following through to conversion.
• Develop strong relationships with customers to understand their requirements and maximise sales opportunities.
• Promote PC Henderson products effectively to support revenue growth and product awareness.

• Take direct responsibility for the management of selected UK customer accounts.
• Drive account growth through proactive engagement, identifying upsell and cross-sell opportunities.
• Support the development and management of Export customers in collaboration with the wider team.

• Proactively prospect for new business opportunities using multiple channels including online research and Barbour ABI project tracking tools.
• Identify, contact, and nurture potential customers to build a sustainable sales pipeline.
• Support inbound and outbound lead generation activities, including calls and email campaigns.

• Maintain and update the CRM system with accurate and up-to-date information on customer interactions, opportunities, and pipeline progress.
• Track and monitor quotation success rates and sales activity to support continuous improvement.
• Work closely with internal departments including Customer Service, Planning, and Production to ensure customer expectations are met.
• Contribute to sales plans and initiatives to drive performance improvements.
• Identify opportunities to enhance processes, systems, and customer experience

We are looking for someone who demonstrates:

• Customer Focus – committed to delivering excellent service and building strong relationships.
• Sales Drive – motivated to achieve targets and grow business opportunities.
• Collaboration – works effectively across teams to deliver results.
• Proactivity – takes initiative to identify and act on opportunities.
• Attention to Detail – ensures accuracy in quotations, CRM updates, and reporting.

The ideal candidate will demonstrate:

• Experience in an internal sales, business development, or customer-facing commercial role.
• Proven ability to generate and convert sales opportunities.
• Strong communication and relationship-building skills.
• Experience using CRM systems to manage pipelines and customer data.
• Highly organised with the ability to manage multiple priorities.
• Commercial awareness and a proactive, results-driven approach.
• Experience with in manufacturing, construction, or technical products.

Please note that all job descriptions are for guidance only and can change as and when the needs of the business dictate.

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