Personal Travel Expert

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1158

Advert As Audley Travel celebrates 30 years of creating extraordinary journeys, we’re opening a brand-new chapter as we expand into UK Retail stores. We’d love you to be part of this exciting journey, helping shape this milestone retail experience from the very beginning.

Your Journey Starts with UsFor over 30 years, we’ve been crafting tailor-made travel experiences that reflect each client’s unique perspective of the world, helping them create truly unforgettable memories. Behind every exceptional trip is a team of passionate experts, and this is your opportunity to be part of it.

When you join Audley Travel, you become part of a supportive, collaborative community that’s invested in your success. We empower our people to thrive through meaningful development opportunities, a culture that celebrates individuality, and an environment where your ideas are heard, valued, and make a real impact. See more about life at Audley Travel!

The Opportunity As a Personal Travel Expert, you will be the owner of the client relationship within an Audley Travel retail store, delivering a seamless end-to-end experience from first interaction through to post-trip engagement and future travel planning.

You will combine proactive sales, relationship management, and travel expertise to convert retail footfall into long-term client relationships, while working collaboratively with Country Specialists to deliver a premium, personalised travel experience.

Key responsibilities include:

Sales & Performance Proactively engage retail customers and convert footfall into high-quality opportunities

Generate demand and build a strong forward-looking pipeline

Design and sell holidays, taking ownership of pace, follow-up and booking confidence

Client Experience Own the end-to-end client relationship from first interaction through to post-trip engagement

Deliver a seamless client journey aligned to the Audley Way Design and sell fully transactable holidays independently within defined product areas (e.g. cruise, beach and selected short-haul journeys), taking ownership of pace, confidence and booking completion

Collaborate on tailor-made Audley holidays that require Country Specialist expertise, co-creating more complex itineraries while retaining full ownership of the client relationship

Use sound judgement to determine when to lead independently versus when to involve specialist expertise, ensuring the right approach for each client

Build long-term client relationships to drive repeat business and future travel planning

Resolve client issues and ensure consistently high standards of service at all stages

Collaboration

Work in partnership with Country Specialists to co-create itineraries where required

Retain ownership of the client relationship while collaborating to deliver destination expertise

Contribute to a one team environment, supporting colleagues to maintain continuity for clients

Retail Experience & Brand Create engaging, personalised interactions with all store visitors

Inspire travel through effective storytelling and questioning

Act as a brand ambassador within the retail environment

Support in-store events and client engagement activity

We offer both full-time and part-time opportunities with flexible shift patterns across the week.

Full-Time: 37 hours per week, worked across 5 days out of 7, with a base salary of £29,000 plus commission.

Part-Time:
Minimum 22 hours per week, worked across 3 days out of 7, with a pro-rata salary based on contracted hours.

Both roles include evening and weekend shifts as part of a rota, and colleagues will typically enjoy one full weekend off each month.

Store opening hours:
Monday–Saturday: 9:00am–8:00pm | Sunday: 10:00am–6:00pmWhat You’ll Bring to the Team You’ll bring experience in a sales-driven, client-facing role, specifically within travel or a premium service environment - alongside strong consultative selling skills, you’ll have the ability to convert opportunities and build meaningful relationships with clients.

Additional experience required:

Ability to manage end-to-end client relationships and deliver high levels of service

Commercial awareness with a focus on both immediate…