Mandarin Speaking Luxury Sales Professional - IWC & Panerai

Company Description

Salary: £13.75 per hour, plus commission (flexible with industry experience)

Location:

Edinburgh

Voted one of Sunday Times best places to work 2025 and 2026!

Chisholm Hunter, in Partnership with IWC and Panerai have two new Boutiques in Central Edinburgh.

We are multiple award-winning jewellers supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family run business, passionate about our exquisite products and are experts at delivering a high end, luxury customer experience which is 'A Cut Above'.

At the heart of everything we do are our HEART values - Honesty, Excellence, Accountability, Respect, and Teamwork. These guide the way we work with our clients, our colleagues, and our communities.

We are looking for a passionate and driven Sales Professional who embodies these values and is eager to create lasting memories for our clients.

We also have a career path which is 'A Cut Above' and based on merit & performance in role.
Over 80% of our management colleagues have been promoted from within, joining our business in a more junior role and subsequently developing their skills and experience to match the level of their ambition and drive
. With more ambitious developments on the horizon there are plenty of opportunities for equally ambitious people to develop excellent careers within Chisholm Hunter.

We offer the opportunity to:

• Be part of a renowned, family owned jewellery brand with a rich heritage and a commitment to further growth where feedback of ideas is embraced
• Join a dynamic team who are as passionate about their craft as we are, with the added benefit that we fully sponsor colleagues to complete their JET qualification - and reward them when they pass!
• Advance your career within our expanding company where over 80% of our current managers were promoted from within and started their career in non managerial roles.
• Generous employee discounts on watches, jewellery, and accessories across Chisholm Hunter and Barclays diamonds for colleagues, their family and friends.
• Enjoy a competitive salary and attractive benefits package, where over half of our sales professionals earn in excess of £30,000 each year (basic salary and bonus). To achieve this salary, you will excel in the below key areas of the role...

Welcome clients with warmth, professionalism, and a genuine passion for jewellery. Create a welcoming and luxurious atmosphere that reflects the essence of our brand.

Develop an in-depth knowledge of our jewellery collections, including gemstones, metals, and craftsmanship techniques. Educate clients on the unique characteristics of each piece, helping them make informed purchase decisions.

Build strong relationships with clients, understanding their preferences, and providing personalised recommendations. Assist in selecting the perfect piece for special occasions, ensuring a memorable experience for every client.

Meet and exceed sales targets while maintaining a consultative selling approach. Utilise your expertise to upsell and cross-sell complementary products, enhancing the overall shopping experience.

Collaborate with the team to create stunning displays that captivate clients and highlight our jewellery collections. Ensure the store is consistently immaculate and visually appealing.

Experience:

• Previous retail sales experience, preferably in luxury goods or jewellery.
• Passion for and knowledge of jewellery, gemstones, and precious metals (JET qualification would be advantageous)
• Familiar with Chinese social media;
  Wechat and Rednote
• Excellent interpersonal skills with the ability to engage and connect with clients.
• Strong sales acumen and a track record of meeting or exceeding targets.
• Flexibility with regards to working hours
• Fluent in Mandarin, both written and spoken.

• Excellent career development opportunities and a clear development path
• Accredited industry training and qualifications (fully-funded)
• 29 days holiday per year