Customer Solutions Director

CHASE is the UK’s leading independent provider of outsourced and permanent solutions to commercial, clinical and medical teams in the life sciences industry and the NHS.

Our solutions include Commercial Outsourced and Permanent Services, NHS Industry Partnerships and Directly Commissioned NHS Services . We also provide pharmacist-led clinical services to the NHS through Medacy, a CHASE company.

We are seeking a highly skilled and well networked Customer Solutions Director to grow the CHASE service portfolio with new and existing accounts.

The successful candidate will work in a collaborative and matrix leadership environment using internal and external resources and their own initiative to provide value to clients.

This is a hybrid role with some visits in person to clients and our Edinburgh Head Office as and when required.

Key responsibilities will include:

• Grow the CHASE client list by actively seeking out new opportunities
• Protect and grow existing client accounts
• Secure new business for CHASE especially Commercial Outsourced and NHS Industry Partnership Services
• Lead and create meaningful and value adding Key Account Plans and lead account reviews
• Be an Integral part of Business Development function and the wider CHASE Leadership Team
• Gather insights from clients and markets to help develop future services that add value to all parties
• Lead and develop proposals for clients
• Continually keep abreast of developments in the Industry and the NHS
• Be a “change advocate” looking for ways to bring improvements to the company

Qualifications and experience required:

• Pharmaceutical or Med Tech Industry background at a senior level in the UK together with some experience of the UK Pharmaceutical and Med Tech Service sector preferred
• Wide and demonstrable network of Industry and NHS contacts at senior, decision maker level
• Excellent understanding of the NHS, wider health economy and Pharmaceutical/Med Tech Industry trends
• Commercially astute
• Confident with and a curiosity about how technology can improve business processes
• Comfortable working on own initiative, very proactive…seeing, owning and solving issues
• Excellent communicator with high impact and influence in one to one and groups
• ABPI qualification would be an advantage

The position will also come with a highly competitive package with excellent incentives and benefits including a company car/car allowance.