Trainee Account Manager

Trainee Account Manager

📍 Edinburgh or Fife
💷 Up to £30,000 DOE
📄 Full-Time | Permanent

We’re recruiting for a Trainee Account Manager to join a well-established and growing business within the commercial catering sector.

This is a great opportunity for someone from a customer service, sales, account coordination or client-facing background who is ready to take the next step into Account Management.

You don’t need to already be an Account Manager – we’re looking for someone confident, organised, commercially minded and great with customers who wants to learn and develop.

The Role

* Build and maintain strong relationships with a portfolio of customers.

* Act as a key point of contact for customer enquiries and ongoing requirements.

* Prepare and follow up quotations, proposals and customer communications.

* Coordinate with internal teams to ensure projects, services and customer requests are delivered on time.

* Handle customer queries and resolve issues professionally.

* Identify opportunities to grow and develop existing accounts.

* Support renewals, pricing reviews, upselling and cross-selling.

* Maintain accurate customer records, activity notes and pipeline information.

* Work closely with sales, operations, finance, procurement and service teams.

* Ensure customer actions and commitments are followed through from start to finish.

What We’re Looking For

* Strong communication and relationship-building skills.

* Confident and professional when dealing with customers.

* Excellent organisation and ability to manage multiple priorities.

* Good commercial awareness and an interest in developing this further.

* Proactive approach to problem solving.

* Strong attention to detail.

* Comfortable using Microsoft Office and learning CRM/business systems.

* Ability to work independently and as part of a wider team.

Previous experience within customer service, sales, account coordination, hospitality, commercial catering, facilities, equipment, construction or another B2B environment would be beneficial.

What’s on Offer?

✅ Salary up to £30,000 DOE
✅ Based in Edinburgh or Fife
✅ Full-time, permanent position
✅ Training and ongoing development
✅ Genuine opportunity to progress within Account Management

✅ Join an established and growing business

If you’re great with customers, commercially minded and looking for an opportunity to develop into an Account Manager, we’d love to hear from you