Travel Trade & Business Development Coordinator

Travel Trade & Business Development Coordinator

Location:

EH11 4DT

Travel Trade & Business Development Coordinator

Location:

Edinburgh, office-based

Salary: £30,000–£34,000 depending on experience

Hours:

Full-time

Reporting to:
Operations Manager & Director

Islander is looking for a highly organised, commercially minded Travel Trade & Business Development Coordinator to join our growing team in Edinburgh.

This is a hands-on role combining the day-to-day coordination of our travel trade and group bookings with proactive business development.

The role is heavily administration and coordination focused. You will be responsible for keeping our travel trade operation running smoothly, from managing bookings, contracts and tour series to coordinating OTA partners, invoicing and partner communications.

Alongside this, we want someone who can spot opportunities and go after them.

That could mean researching corporate groups who may be interested in team-building workshops, developing our hen and celebration group market, identifying new tour operators and DMCs, building relationships with hotels and event partners, or looking at quieter workshop periods and finding ways to generate additional bookings.

We are looking for someone who is comfortable doing both sides of the role: keeping the detail under control while actively helping us grow.

• Manage incoming travel trade, group and private booking enquiries from first contact through to completion.
• Coordinate contracted tour series and scheduled group bookings across our workshop locations.
• Set up and maintain travel trade contracts, agreed rates and booking arrangements.
• Manage availability, allocations and bookings across internal systems and partner platforms.
• Coordinate bookings and relationships with Online Travel Agencies, including platforms such as Get Your Guide  and Viator.
• Manage bookings and inventory through Fare Harbor.
• Prepare invoices, monitor payments and ensure booking records are accurate and up to date.
• Maintain organised records of contracts, rates, bookings, partner information and correspondence.
• Liaise closely with workshop teams to ensure group visits are communicated and delivered smoothly.
• Respond to partner queries promptly and professionally.
• Support the management of workshop capacity, availability and seasonal demand.
• Assist with reporting on travel trade performance, bookings and partner activity.

• Proactively identify opportunities to grow Islander’s travel trade, corporate and group business.
• Research and approach new tour operators, DMCs, travel agents and relevant tourism partners.
• Develop opportunities within the corporate and team-building market.
• Identify and approach organisations, event planners and businesses that could bring groups to our workshops.
• Help grow our hen party, celebration and private group market.
• Build relationships with hotels, concierge teams, event companies, visitor attractions and tourism partners.
• Identify opportunities to increase bookings during quieter workshop sessions or periods.
• Follow up new leads and develop opportunities from first contact through to confirmed business.
• Attend selected travel trade events, networking sessions, familiarisation visits and exhibitions.
• Help organise familiarisation visits and workshop experiences for prospective partners.
• Monitor competitor activity and emerging opportunities within the visitor experience and tourism market.
• Review booking and sales information to identify trends, gaps and areas for growth.
• Bring forward ideas for new partnerships, packages and routes to market.

You will be someone who combines strong organisation with commercial confidence.

• Experience with in travel trade, tourism, hospitality, attractions, events, group sales or a similar environment.
• Strong administrative and organisational skills.
• Previous experience in sales, business development, account management or proactive lead generation.
• Confidence approaching new businesses and starting commercial conversations.
• Excellent written and verbal communication skills.
• Strong attention to detail.
• The ability to manage…