Account Manager

The Venue

Modern, dynamic and built for memorable experiences, Connexin Live is Hull’s premier destination for live entertainment. Since 2018, more than 400,000 visitors have enjoyed standout performances across music, comedy and live events. With premium hospitality spaces, bars and lounges—including the Connexin Lounge—the venue offers first‑class experiences for fans and artists alike.

As Premium & Hospitality Account Manager, you'll lead the sales, account management and customer experience of all premium and hospitality products at Connexin Live, Hull. You'll be responsible for driving revenue across premium seating, hospitality packages, restaurants and upgrade experiences, while ensuring every guest receives an exceptional service. Working closely with Events and Food & Beverage teams, you'll also lead the hospitality team on event days and help shape the future of the venue's premium offering.

• Drive Premium & Hospitality revenue by selling hospitality packages, premium seating, upgrades and other premium experiences, while delivering against sales targets.
• Build and manage relationships with premium customers, hospitality clients, sponsors and sales partners, overseeing the full customer journey from enquiry through to post-event follow-up.
• Develop and deliver sales plans, identify commercial opportunities and regularly report on pipeline, activity and revenue performance.
• Manage all sales administration, including contracts, invoicing, ticketing, guest information and event documentation, ensuring accuracy and compliance.
• Work closely with Events and Food & Beverage teams to deliver exceptional premium experiences, leading casual hospitality staff on event days and ensuring VIP areas are event‑ready.
• Continually evolve the premium and hospitality proposition by using customer feedback, market insights and event performance data to improve products and services.

• Proven success within sales, account management, hospitality, events or another commercial customer-facing environment, with a track record of achieving targets and growing revenue.
• Excellent communication, influencing and relationship-building skills, with the ability to engage a wide range of clients and stakeholders.
• Strong commercial awareness, customer focus and problem‑solving ability, with a passion for delivering outstanding guest experiences.
• Highly organised and detail‑oriented, capable of managing multiple priorities in a fast‑paced live events environment.
• Confident using Microsoft Office and CRM systems, with the ability to produce reports, presentations and sales insights.
• Experience with in premium hospitality, ticketing, venues or live events and the ability to lead and motivate casual event staff would be advantageous.
• Flexible, proactive and enthusiastic, with a willingness to work evenings and weekends as required.

25 Days Annual Leave – Work hard, rest well.

Life Assurance – Peace of mind knowing your loved ones are protected.

5% Pension Contribution – Helping you prepare for a bright future.

Healthshield Cover – Support with dental, physio, counselling and more for you and your children.

Employee Assistance Programme – AXA Health support whenever you need it.

Eye Care Support – Vouchers and contributions towards glasses.

Cycle to Work Scheme – A greener, healthier commute.

Employee Referral Scheme – Recommend great people and get rewarded.

Inclusive Workplace

At Legends Global , we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.