Partner agency | Sales Agent; DACH Scotland

As Sales Agent for the German-speaking market (DACH), you will look after travellers from Germany, Austria and Switzerland from the moment their trip is confirmed until they are back home. Ideally based in Scotland — or in Germany, working from the agency’s office in Rosenheim — you will work in a hybrid set-up, full-time, combining operations, customer care, responsible tourism and the commercial follow-up of your files.

It is a role for someone who likes owning the details and seeing travellers come home with stories they will tell for years.

Operations & practical management

• Coordinate bookings with hotels, guides and transport providers so each itinerary runs seamlessly on the ground.

• Match travellers’ requests with the most suitable local partners across Scotland.

• Prepare, check and validate quotes, making sure pricing and content are accurate.

• Handle traveller invoicing and follow up on payments.

Customer care & quality during the trip

• Act as the main point of contact for German-speaking travellers while they are on the road.

• Monitor service quality with suppliers and flag anything that needs improving.

• Manage complaints, cancellations or unexpected issues calmly and quickly.

• Gather feedback after each trip to strengthen loyalty and refine future programmes.

Responsible tourism

• Promote sustainable practices in every itinerary you build and operate.

• Give priority to eco-conscious suppliers and local partners.

• Help travellers understand how to travel respectfully and support local communities.

Administrative & financial tasks

• Track the profitability of your files and keep margins healthy.

• Report on sales activity and results to management.

• Help manage supplier contracts and keep conditions up to date.

• Type of contract:
  Long-term / permanent

• Location:
  
  Scotland (preferred) or Germany (Rosenheim office)

• Start date:
  
  As soon as possible

• Working time:
  Full-time

• Work mode:
  Hybrid

• Compensation:
  Fixed salary plus a commission on each file or sale, discussed during the recruitment process.

• Training trips and an annual familiarisation trip to discover the destination first-hand

• Health or travel insurance

• An annual bonus

• Flexible working hours

• Team activities and company events with an international team

• Meaningful work promoting responsible travel in Scotland

• A first experience (0–1 year) in customer service, tourism or sales is welcome — motivation matters most
• Strong customer-satisfaction mindset, friendly and confident with clients by phone and email
• Organised, detail-oriented and commercially minded
• Team player who can also work independently within an international team
• Genuine passion for travel, creating memorable experiences, and knowledge of or strong interest in Scotland
• Languages required German – fluent (B2 minimum)
  English – fluent (B2 minimum)
• Non-negotiables Be based in Scotland (preferred) or in Germany, with the possibility of working from the agency’s office in Rosenheim. Fluent German and English.