Partner agency | Sales Agent; DACH Scotland

# Partner agency | Sales Agent (DACH) – Edinburgh, Scotland## About Based in
** Edinburgh**, our partner agency is a local DMC specialised in tailor-made journeys across Scotland. From private bespoke tours and small group trips to family holidays, outdoor adventures, food and cultural discoveries and slower, wellness-oriented escapes, the team designs itineraries that let travellers experience the country at their own pace.

Responsible travel sits at the heart of how the agency works: it favours eco-conscious suppliers, promotes sustainable practices with its partners and takes the time to help travellers understand their impact on local communities and landscapes.

With a team spread between Scotland and Germany, the agency combines deep local knowledge with an international outlook. If you love Scotland and enjoy turning a traveller's wish list into a smooth, memorable trip, this could be your next adventure.##

Job Description As Sales Agent for the German-speaking market (DACH), you will look after travellers from Germany, Austria and Switzerland from the moment their trip is confirmed until they are back home. Ideally based in Scotland — or in Germany, working from the agency's office in Rosenheim — you will work in a hybrid set-up, full-time, combining operations, customer care, responsible tourism and the commercial follow-up of your files.

It is a role for someone who likes owning the details and seeing travellers come home with stories they will tell for years.

---###  Your main missions
** Operations & practical management
*** Coordinate bookings with hotels, guides and transport providers so each itinerary runs seamlessly on the ground.
* Match travellers' requests with the most suitable local partners across Scotland.
* Prepare, check and validate quotes, making sure pricing and content are accurate.
* Handle traveller invoicing and follow up on payments.
** Customer care & quality during the trip
*** Act as the main point of contact for German-speaking travellers while they are on the road.
* Monitor service quality with suppliers and flag anything that needs improving.
* Manage complaints, cancellations or unexpected issues calmly and quickly.
* Gather feedback after each trip to strengthen loyalty and refine future programmes.
** Responsible tourism
*** Promote sustainable practices in every itinerary you build and operate.
* Give priority to eco-conscious suppliers and local partners.
* Help travellers understand how to travel respectfully and support local communities.
** Administrative & financial tasks
*** Track the profitability of your files and keep margins healthy.
* Report on sales activity and results to management.
* Help manage supplier contracts and keep conditions up to date.

---###  Contract conditions
* ** Type of contract:
** Long-term / permanent
* *
* Location:

** Scotland (preferred) or Germany (Rosenheim office)
* *
* Start date:

** As soon as possible
* ** Working time:
** Full-time
* ** Work mode:
** Hybrid
* ** Compensation:
** Fixed salary plus a commission on each file or sale, discussed during the recruitment process.

---###  Your advantages
* Training trips and an annual familiarisation trip to discover the destination first-hand
* Health or travel insurance
* An annual bonus
* Flexible working hours
* Team activities and company events with an international team
* Meaningful work promoting responsible travel in Scotland##

Preferred Experience
** Core skills & experience
*** A first experience (0–1 year) in customer service, tourism or sales is welcome — motivation matters most
* Strong customer-satisfaction mindset, friendly and confident with clients by phone and email
* Organised, detail-oriented and commercially minded
* Team player who can also work independently within an…