Security Team Leader

Location: City of Edinburgh

Position Title:

Security Team Leader
Department:
Security

Reports To:

Health, Safety & Security Manager
Salary: £38,000

Hours:

Full-time position. Applicants must be able to work flexibly, including day shifts, evenings, night shifts, weekends, and public holidays.

The Royal Yacht Britannia is an award-winning, five-star visitor attraction and exclusive evening events venue in Edinburgh, which employs more than 200 staff. This former floating palace of Queen Elizabeth II usually attracts over 300,000 visitors a year from around the world and would normally host circa 100 exclusive evening events per annum.

Britannia provides an exceptional experience for visitors. This dedication to excellence has led to the Royal Yacht being rated as Tripadvisor’s No.1 UK Visitor Attraction 2025.

Purpose of the Role

To lead, coach and develop the Security team, ensuring the safety and security of everyone aboard while delivering exceptional customer service and maintaining a positive visitor experience.

As Security Team Leader, you will provide a smart, professional, and visible security presence, oversee daily operations, and ensure compliance with security procedures. You will monitor CCTV, manage access control, assist visitors with any queries they may have, either face‑to‑face whilst moving around the ship, or via the telephone or email. Therefore, good communication skills and a warm friendly attitude are a prerequisite.

Primary

Duties and Responsibilities Leadership and Team Management

• Lead and support the Security team, ensuring adherence to procedures and high standards of professionalism.
• Manage shift rotas, staff allocation, and ensure adequate coverage for all operational hours.
• Provide ongoing coaching, training, and performance feedback to team members.

Safety and Security

• Oversee opening and closing procedures for Britannia and the Visitor Centre.
• Monitor CCTV, alarms, and access control systems; ensure prompt response to suspicious activity or alerts.
• Coordinate emergency procedures, including fire alarms self-investigation, evacuations, and missing person reports.
• Ensure accurate reporting for Security-related matters.
• Identify and report any damage, environmental concerns, or potential risks.
• Assist with the implementation of Martyn’s Law.

Customer Service and Visitor Support

• Promote a calm, reassuring presence and deliver excellent customer service.
• Assist visitors and staff with queries, directions, and information about Britannia and its facilities.
• Handle visitor enquiries professionally and efficiently.

Health and Safety

• Ensure compliance with Health & Safety standards and company reporting systems.
• Provide First Aid cover during events or scheduled duties.
• Investigate fire alarms and coordinate response when required.

Collaboration and Communication

• Liaise with other departments and emergency services to maintain safety and operational standards.
• Attend and lead security briefings, training sessions, and team meetings.
• Communicate effectively via radio, phone, and email, always maintaining professionalism.

Compliance and Standards

• Ensure team adherence to company and legal policies, including health & safety, safeguarding, and data protection.
• Maintain uniform and presentation standards across the team.
• Oversee accurate record-keeping using computer and paper-based systems.
• Report staff absences to the appropriate team Manager or Supervisor.
• Maintain a clean and organised Security office.

Additional Expectations

• Support other duties or emergency tasks as directed by management.

Key

Skills & Qualifications

• SIA Licence (or equivalent security qualification) – desirable.
• Experience in a customer-facing role.
• Understanding of the key requirements of Martyn’s Law.
• Strong leadership and team management skills, with the ability to coach and develop staff.
• Excellent communication and interpersonal skills; calm and professional under pressure.
• First Aid certification (or willingness to be trained) – essential for emergency response.
• Competent in using CCTV, access control systems, and incident reporting tools.
• Good understanding of Health & Safety regulations and emergency procedures.
• High standards of personal presentation and…