Security Guest Safety Ambassador

Guest Service Ambassador – St James Quarter, Edinburgh

We are seeking several highly experienced Guest Service Ambassador's to join a remarkable team at St James Quarter, one of our flagship sites in the heart of Edinburgh. A warm welcome from our team will determine the first impressions for our visitors. The Customer Service Ambassador role is to provide the highest level of customer care, while delivering a 5‑Star front‑of‑house service and maintaining a subtle, yet visible security presence.

This opportunity will operate on a full‑time contract, with several rotations available.

• Competitive rate of pay
• Full and ongoing training with a view for career development
• Modern and bespoke company uniform provided
• Immediate access to our Employee Assistance Programme
• Employee App, allowing access to the latest company announcements
• Vigilant Reward and Recognition scheme. Each month, an employee is selected to receive a £100 voucher of their choice, along with a Certificate of Excellence

• Always deliver a 5‑star guest experience
• Be seen as a visible customer‑focused professional by being proactive and greeting clients and visitors where possible
• Carry out regular patrols as and when required
• Anticipate and action client requirements/requests in a professional manner
• Always provide a consistently professional service
• Issue visitor passes using the agreed sign‑in and sign‑out policies and procedures
• Ensure all fire exits are kept clear. Health & Safety issues are reported
• Ability and foresight to create a safe environment for all guests and visitors
• Always maintain a high‑security awareness
• CCTV interaction where required
• Complete a full detailed handover at the end of each shift

• Professional, highly driven, flexible, enthusiastic, proactive, self‑motivated team player
• Holds a true passion for high standards of customer service delivery
• Ability to provide a 5‑star guest experience
• Previous experience in hospitality or a customer service facing role
• Excellent interpersonal skills and the ability to interact with people at all levels
• Immaculate presentation
• Ability to work independently with confidence, using own initiative as required
• Confidence and common sense to access and utilise expert resources when making decisions
• Always maintain and practice a high degree of confidentiality
• Have an acute sense of security awareness
• Valid SIA license essential
• 5 years of verifiable work history
• First Aid training would be an advantage

Vigilant Security covers a range of security‑related services including manned guarding, mobile patrols, and keyholding. We currently employ 1,000 members of staff across the UK and cover a range of security‑related services including manned guarding, mobile patrols and keyholding. High standards are embedded in the DNA of the company, and we pride ourselves on delivering seamless service to our clients. We currently have an annual turnover approaching £40 million per annum and a forecast for continued growth throughout the next five years.

We are Investors in People Gold accredited and believe that we are only as good as the people we employ, so staff welfare, support, and development, is an absolute priority for us. We ensure our staff from the outset are given the skills required to be competent.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.